They closed my ticket and sent a generic response “due to large que times”
I have reopened a ticket and my ticket number is US89171516.
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same here.
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I had the same problem. My ticket number was US89169054.
My explanation on the ticket was I purchased an upgrade on a blue Hacker of Raging tempest (IL 359) from Rethelshi for 7 storm sigils. She took my storm sigils but did not upgrade the item. I also had a purple Hacker of raging tempest (IL 285) equipped, but the yes/no screen clearly showed I was upgrading the blue hacker (OL 359), not the purple hacker (IL 385). Both Hackers were equiped.
The response was: ticket marked as resolved. Go look at these links and they may make you feel better.
Blizzard need to give us our Sigils back.
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Add me to this list. Ticket Number: US89174433 put in about 25 minutes ago.
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add me Ticket ID: US89180655
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Same thing just happened to me, Ticket Number: US89180773. Hopefully it gets fixed, I’m not a raider so this is my gear progression… a weeks worth of Storm Sigils.
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i had same issue they gave me an automated response
what kind of garbage support is this ???
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Heyyy this happened to me too. I’m glad we’re tracking this on the forums
Ticket ID: US89192727
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welp … they’re just mass closing tickets right now it looks like.
Given an automated response - ticket marked as resolved … awesome
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Same happen to me they just closed my ticket saying since its busy… I had a 100k enchant (on my server) on the one it used as the reagent (ilvl 385 version) to upgrade . SO it seems its using the first item in your inventory i.e. your equipment (main hand) as the reagent and not the one it is suppose to use. (blue ilvl 359 version)
At this point I’m worst off then I started and out sigils… Here’s hoping they fix it and help those that got hit.
So might be a good idea to bank your upgraded one before trying to upgrade the second one.
Just received an email from Blizzard. They acknowledged the issue and have sent me the dagger back via mail, including the enchant which surprised me.
" I see that you’ve contacted us with an in-game issue in World of Warcraft pertaining to the sigil vendor.
We’ve received several reports of this issue and have confirmed it is not working as intended."
I would expect everyone to get theirs back, it took almost a week for my 2nd ticket to receive this response.
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Yeah after I reopened my ticket - and a 3 day wait, they retuned my original axe and refunded the sigils.
I purchased and upgraded a mace instead of attempting to repeat an Axe upgrade.
Pretty happy that they were able to do this before the weekly reset 
resolved for me
This happened to me, too. Thankfully, a Game Master was able to give me back my original Glaive and refund my Storm Sigils. I’ve stripped all my gear and epic glaive off into my bank and put my rare quality glaive in my bags, and am about to try to upgrade that one. Wish me luck.
Update: I was able to buy my second warglaive by making sure the epic quality version was the only weapon in my bags. Everything else was in my bank. Was able to equip both glaives successfully. I hope this helps someone.
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Resolved for me as well.
They’ve answered my ticket too - They sent me the upgraded axe ilvl 385 by mail. Thank you
A GM responded and resolved this for me too today. FYI my ticket was opened under the “Loot Problem” category for those who are having issues with getting the auto responses.
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They have resolved my ticket and given me the primal infused weapon! awesome
Ticket was resolved today, missing items were returned. My ticket was under loot problem. They now seem to be aware of this issue.
Ticket was also resolved for me. Glad to see the issue is resolved and being taken seriously. Thank you, everyone!