Yes my account is linked.
Yes I re-linked it.
Yes both Battle.net and Twitch shows up as linked.
Still no kite, stop stuffing with methods.
Blizzard, stop your fake promotional propaganda to try bolster your WoW view on twitch. Where’s my Kite? Is this going to be an issue for future drops? Fix it.
I haven’t gotten mine and my account was linked to twitch and even claimed the reward. Still waiting for it to show up in game.
Also still waiting twitch says I claimed it 5 days ago now
There is nothing Customer Support can do. It may just take time to populate in-game. Or it’s a bug. Customer Support and GMs can not speed it up. Nor can they fix a bug if a bug is causing it.
How to Report World of Warcraft Bugs - Blizzard Support
I disagree with you.
So what can they do? They can’t give you the kite. They can’t speed up it’s appearing in your pet list. They can’t fix a bug if it’s a bug that’s blocking it from showing.
Why can’t they give him the kite? It is an item. Surely that can be given to an account. I don’t know the back end, but it seems a bit strange to just assume they can’t simply enable the toy on the account.
They are having this issue with a toy. A small thing that most people don’t care about. Imagine what it is going to be like when this happens with the mount.
The fact that I can’t even get a reply from customer service. All I get is a link to the forums and FAQs with the ticket marked as “resolved”.
If you can’t fix it, then tell me you can’t fix it. This is below even the most basic level of customer service.
The blues just cant randomly hand out gear/pets/mounts achievements w/o dev go ahead and if they were allowed too it wouldve been stated otherwise.
Okay, but now imagine this query going both ways.
Blizzard does care. They’ve been trying to keep an eye on the issues, but the majority of them seem to be simply waiting for the item to clear through the system, making sure the filters are all in the correct manner or just not looking in the right spot.
There has only been a very few that were issues with the accounts linking up. There have been a few more than that where the item had come and they weren’t looking for it in the right spot. The majority of them? Just needing to wait for the processing of whatever needed to be done for the toy to arrive. In that case, even our SFAs here cannot finagle that.
That’s also a thing too. The Blues you and everyone else see that are on this forum and taking everyone’s heat? They are forum agents, limited for the most part to what goes on here on these forums and sometimes taking a peek into someone’s account. Anything else that they do are specific things mandated by the Powers That Be. GMs can’t even just whip something out of the air to make everything all better - they have to be given the okay by the Devs or other decision-making folks.
If your ticket was about this kite, then they did the only thing they could do as GMs. They cannot fix this if there is really nothing wrong except for a delay in the delivery of the kite. That has to clear through the system, there isn’t anything they could do to make it arrive any faster. This isn’t a GM issue, it’s a Dev issue. Devs do not answer tickets.
Templated responses are not out of the ordinary when you’ve got hundreds or thousands of the exact same complaints that can’t be solved by a GM. Do I wish they would come out and say that to folks? Sweet mercy, yes I do. It would make it so much nicer around here if the people who write the templates were clearer about things. But the GMs who answer tickets are doing what they’re being told to do. It’s not necessarily their fault just like it isn’t the fault of the SFAs who are out here on the front lines actually trying their best to communicate with people when and where they can.
I would have been happy with a templated response that said something along the lines of "This is a known issue and currently there is no fix in place. It is being investigated and check “here” for further updates.
Didn’t even get that. No text. No info. Not even a bot picking out key terms like Dragon kite or anything along those lines. Literally just the same exact links you get when you open the support UI in game. It is literally as good as not having submitted a ticket.
If that sounds like the type of service you expect from a $72 Billion dollar company that you pay a monthly fee too then your expectations are woeful. Even compared to the sort of service given to customers at the height of WoWs popularity back in TBC and WotLK.
I didn’t think the blues could. I would hope the in game support requests could be escalated to a support desk that could help with this sort of thing.
I am not assuming they can. You seem pretty damn sure that they can’t. Is there something you know about the back-end support and WoW structure that the rest of us aren’t privy too?
Blizzard needs to verify that you qualified for the pet. Until it’s on your account they would not be able to verify it. The issue seems to be that a section of qualified players are experiencing major delays in getting their pets.
I’ve personally played since TBC, so I remember how things used to be back in the day. I also recall actually never being able to get through the telephone line to help my little brother with a billing issue despite days of trying. Sure, the few times I had fun chats with a GM in-game were great, but under normal circumstances, things are a lot more efficient now than they used to be. Normally tickets are responded to and resolved in about a day. Live chat was normally up too, but this mess that has backlogged them and mucked up things for everyone has gnarled all of that up - and as soon as one thing gets resolved, something else comes along to jam up the pipelines.
Perhaps under those normal circumstances, they would have had a more personalized template, or you might have even gotten a straight response from a GM that it was a bug or a known issue or whatnot, but these right now are unfortunately not normal times. That’s not excusing any of it, it’s trying to explain the goings on as someone who has seen this mess spiraling out of control for longer than I’d like to admit to someone who may not frequent the CS forums or bother with the Support systems.
So long as you were able to claim your kite on Twitch, and everything is connected properly - your kite will arrive as soon as it clears through the system. I’ve seen some people receive it after 4 or 5 days. Mine came through after about 11 hours, but I knocked out the watching portion right after it went active so I had plenty of time to make up for it in case I borked something.
As of right now, the support article is making it pretty clear:
