Exactly. Garrosh was equally as divisive as Sylvanas.
Dear sir, that is our own server. And your right, it is. Because even without Sylvanas, this whole debacle is a narrative mess. You’re Alliance, so I’m sure you’ve had this discussion with other Alliance members. Even if Sylvanas were to die in Shadowlands, perma-die, what’s actually fixed?
Lor’themar was still with the Horde during BfA. Baine waited until the last minute to walk away. Voss stuck around. Literally the Horde leadership under Sylvanas are still the Horde leadership. The Horde soldiers who supported her are still around. Everyone behind the whole thing other than Sylvanas, her boyfriend, and Saurfang (who died for the Horde’s sins, all praise Saurfang Christ) are still around.
And because Sylvanas is gone and Saurfang died for the Horde’s sins (praise be to Saurfang, lord and savior), everyone pretends the Horde is fixed now? Someone put a bandaid on the narrative and it’s all better? Teldrassil regrew and the night elves ressed at the graveyard?
No. Of course not. The bullcrap is still there, and nothing is fixed. But the game wants to behave like it is, the narrative wants to bend over backward to absolve the Horde of everything because Sylvanas left and Saurfang died (Saurfang protect us all), and oh look over there, a shiny new Dragon Isles to explore and forget all about how just two in-universe years ago we literally fought a war of extinction against each other.
You asked who is the face of that. It’s not Sylvanas. If she dies, if she’s sent to the Maw Time-Out corner, the mess still remains a massive, overwhelming burden on the story because it remains unfulfilled and will always be unfulfilled because the only sensible option is impossible; end the Horde as Varian promised. But, playable faction.
So who is the face of that? The devs. Because nothing short of a massive retcon can fix any of this. Not Sylvanas dying. Not the second coming of our lord and savior Saurfang (you know this has been tongue-in-cheek, right? Sometimes people don’t get that). Not even regrowing Teldrassil.
The damage is too vast for a single face to be representative of it.