Coming back in to let everyone know after calling spectrum last night I did not experience another DC all night. I was online for another 2-3 hours. My guess is tonight during raid will be the real test, but I think updating the firmware was the key.
Fingers crossed for CE tonight!
called into spectrum again and they edited the settings on the router and its been more stable but still got disconnected but it was getting really bad before he edited the settings on the router. i sent in a ticket to blizzard with my ms/dx files and ping to battle.net
The problem has started again. same as before. Not sure what the deal is here.
edit: Latest winMTR test:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| SAC2V1K.lan - 0 | 762 | 762 | 1 | 2 | 42 | 1 |
| 072-031-136-221.res.spectrum.com - 0 | 762 | 762 | 7 | 13 | 49 | 16 |
| int-0-5-1-9.orld05-ser2.netops.charter.com - 0 | 762 | 762 | 8 | 13 | 55 | 16 |
| lag-23.orld71-car2.netops.charter.com - 0 | 762 | 762 | 8 | 14 | 56 | 17 |
| lag-3.orld71-car1.netops.charter.com - 0 | 762 | 762 | 9 | 16 | 223 | 107 |
| lag-415-10.orldfljo00w-bcr00.netops.charter.com - 0 | 762 | 762 | 10 | 18 | 57 | 22 |
| lag-1.pr1.mia00.netops.charter.com - 0 | 762 | 762 | 17 | 23 | 64 | 21 |
| ae-15-312.pr0.dca10.tbone.rr.com - 0 | 762 | 762 | 17 | 26 | 96 | 21 |
| ae1-br01-eqmi2.as57976.net - 1 | 759 | 758 | 54 | 60 | 152 | 58 |
| xe-0-0-0-1-br01-eqat2.as57976.net - 1 | 759 | 758 | 53 | 61 | 144 | 54 |
| No response from host - 100 | 154 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-1-pe03-eqch2.as57976.net - 1 | 759 | 758 | 53 | 58 | 99 | 58 |
| 24.105.62.129 - 1 | 759 | 758 | 55 | 60 | 99 | 56 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This is so frustrating. I dont know how else to put this, literally didnt have an issue until recent. I cant even play the game.
I’ve once again been on the phone with Spectrum who ensures me this isn’t a spectrum issue, but they re-optimized my router and modem again. I’ve been online for 15 minutes with no DC. Additionally, I tried a VPN before that and was able to stay online with no apparent issue either for about 20 minutes.
This is such a confusing problem.
Has you VPN increased your success rate of staying connected? Or does it eventually start d/cing you?
I only tested it for about 20 minutes before I got on the phone with spectrum. I’ll go ahead and turn it back on now and leave it running to test.
Edit: 30 minutes no issue on the VPN. It’s hard to tell if this is a real temporary solution or not though, because I appeared to be okay after Spectrum did their router/modem voodoo. I would say that the 20 minutes of uninterrupted play I had before I talked to spectrum is a good indicator, but in no way conclusive. Would probably need someone else to confirm. I connected through Atlanta with the VPN if that helps anyone.
What it means is that, if the VPN is working, then it is definitely a Spectrum issue. When you contact them again, ask for a level 2 or 3 technician rather than the person on the phone who has only basic troubleshooting they can do. Also to note, they will lie to you as they do not want to shoulder the blame for their own issues.
I’ve already done this, They said there are no issues that they can see on their end that would cause this problem. They have basically said that if no one else in the home is having the issue then it’s not their connection that’s causing the problem and it must be blizzard. They note that this is an issue that’s been reported to them. I’ve already escalated it several times and have not had a different outcome yet.
I havent had the chance to call them yet, idk if they will work with me since i am not using their modem. I know they are going to deflect hard on me lol.
I might buy a month sub of a vpn just to see if that works lol.
Blizzard also suggested I use a vpn if the problem persists
Then you might want to start a new thread for your issue since you are not with Spectrum.
Just remember that, while VPN’s are able to be used, they are not supported methods of connection to Blizzard. They should be used to test if a connection issue is on the ISPs end or Blizzards, but not for all the time.
That makes sense.
Let me pick your brain for a second if you do not mind.
I still have their modem(its new), should I call them and have them switch my mac back to theirs? I am just worried they wont help because I’m using my own hardware.
This is my work around. I uncheck “load outdated” addons and log in, then enable outdated addons ingame and reload ui. No issues after that.
Here is the kicker that tells me it is not an addon issue. Every other character can log in fine. It is just my Druid that has the DC’'s and all of my addons are uniform per character.
Some of the Overwatch players experiencing issues with Spectrum mentioned that rebooting and switching from Wi-Fi to ethernet corrected the issue. Maybe this will help some still dealing with this.
Same here! I was about to submit a ticket and didn’t realize my internet provider could be the culprit. My internet provider is Spectrum and yesterday I started d/c randomly and finally logged off after d/c about 7 times. I have reset my wow interface, updated drivers, completed the scan and repair feature, and uninstalled my wow addons etc., but nothing. Today I am freezing in-game( can’t cast spells, log out, etc) and noticed my world latency skyrockets to 1k plus. I don’t know what to do anymore and will just give up playing for now 
Contact Spectrum and complain to them. They are the ones at fault and need to fix their issues.
Yeah, my internet has been acting up again 
Spectrum user from Kissimmee Florida and I’m having EXACT same issues. its been going on for a few weeks. Now it is non stop instant disconnects.
Howdy,
After investigating this issue we have not found any outstanding sources on our end that would cause connection issues of this nature. We are not seeing any major reports from other Internet Service Providers which leads us to believe this is a Spectrum issue. In this thread, it appears basic connection troubleshooting, and firmware updates may have helped some players. If the basic connection troubleshooting linked in my first thread didn’t help you, we recommend consulting with the Internet Service Provider. You may need to request they send someone out to check the connection or if your 2-in-1 modem from the ISP is older ask for a replacement. At this point given we do not see anything on our end that would cause this issue we will be closing this thread.
Thank you.