I did not mean to suggest that he shouldn’t submit a ticket. Just that we saw many people who were assisted by the moderator in the other thread. Would this be a good link to use for that ticket?
https://us.battle.net/support/en/help/contact/464/ticket
It’s an unusual situation, so I’m not sure if it’s a Mail issue or a Problem with Purchase (even though it’s a free transfer) or something else.
I’m sure any help would be appreciated by the folks stuck in this predicament. You’re a good horse. 