They show the new squished level when you go to the undelete screen, but they clearly retain the old level internally. I have some level 24 and 25 Death Knights that have been deleted for years and years, since before the squish, but they still show up to be undeleted, because at the time of deletion, they were around level 59. I know this because I really enjoy the DK starting area, so over the years I’ve created several and then deleted them as soon as they got to Stormwind or Orgrimmar.
But in any case,
I feel for you, but if they can’t verify it existed, they won’t restore it.
I’m actually curious about the original question here. We know they won’t restore what they don’t have logs for, but this statement from the GM makes it sound like they wouldn’t restore anything even if they did have logs. In the past, plenty of folks here have said they got at least some stuff restored. So I’m wondering if this is a policy change? Or maybe it’s really “no guarantees, but we might when we can,” and the GM just didn’t want to get into the details when they don’t have the data to do anything in this instance.
I seem to recall there being more than one team involved in the recovery of the compromised account — one to restore access to the rightful owner, and another to restore the account to its pre-compromise state forensically as best they can. If an item was removed from the game (Dartol’s rod, for example) at some point after the player acquired it, and the item was deleted during the compromise, that item simply isn’t going to be recoverable, especially if 12 years has elapsed between the compromise and the recovery.
And, as always, no recovery or restoration is ever guaranteed.
It’s this essentially. Historically, it’s never been officially stated (for example, in any support articles) that a full restoration is guaranteed, even if the loss is recent enough to still be in the logs.
If you got the account back then you might be able to do a gear update on characters you might want to play. Not sure if this would work if they are naked but if it does it would give you something to work with going forward.
Being so many years there is no way they can recovery the stuff you lost. Be glad they did not get the account banned back then or with out logs to verify the compromise it would be history.
News flash - nobody is going to keep whatever you lost behind at their lost in found for 12 years. You left it for 12 years without action, why would Blizzard take the action you didn’t?
I would say most likely this situation is one where they can’t restore stuff due to the compromise being too long ago. Because I have absolutely seen people post about having characters and items restored after a compromise very recently in this forum. But the compromise was also recent.
Quite frankly, I have never seen a GM refer to restoring compromised items as “in-game content”. This makes me suspect that the OP is looking for something specific, more than just “I had x gold and gear on all my characters”.
Even if they don’t have logs to restore specific items/gold/etc, they know a character cannot function without gear and a modicum of gold to repair said gear. Similar to the Gear Update, they can (and will) provide a certain standard to a fully-stripped account.
This is also why you shouldn’t take stories you read on Reddit/Facebook/etc, or even these forums, as absolute truth (until it’s confirmed by a Blue post). There is often important context that is left out in these stories.
That’s really been their stance the whole time. I have a friend that had the same thing done in late WotLK and they wouldn’t restore his items. Sucks but it happens… but it was 12 years ago. So…
