Significant world lag/packet loss specifically in WoW

I appreciate the reply and help, Ive completed a number of the troubleshooting solutions(including flushing DNS, making sure Blizzard/Battle.net/WoW are permitted in the firewall etc.), and was testing things in game during m+ afterwards and while it definitely is far better than last night(and running PingPlotter atm shows no packet loss), but there still seems to be a bit of lag(although somewhat inconsistent) that is not usually present for me outside of these last handful of days.

Im not really well versed in this field and would like to try to comprehend what the PingPlotter graph is showing, im specifically curious about the spike in latency that the PingPlotter graph shows occurring around Hop 8, which a simple google search of the IP results in showing it is indeed a Blizzard server. Would that not indicate that the latency issue is due to that specific Blizzard server, and not my own connection/ISP? Or is this “normal” or expected? I ask this because while the packet loss seems to be resolved, the high latency at that exact hop remains there(and when I show the time graph for that Hop, the latency is consistently spiking up and down from 70ms-175+ms).

I will still give my ISP a call just to be thorough, but Im trying to hold off on resetting my UI given the amount of time it would take me to set things up properly again(or that id just straight up lose). If it is indeed just that Blizzard server that has an issue, Id be able to forgo the task of resetting my UI. I can test it tonight though, by just temporarily renaming/moving my current WTF and Interface folders and seeing if that results in any change.

Please try what worked for me a few replies earlier. Maybe I just got lucky, maybe I found out a workaround. After logging in to battle.net on a different region, the server IP appears as a different one.

I wouldn’t reset your UI at this point - you have a connection issue. It is possible your UI is also causing a problem I guess, but fix the connection first. If you think there has been a change since doing some troubleshooting you can always run another one and post it to see if anything looks improved.

Hop 8 is showing normal behavior, it de-prioritizes test packet responses. Generally, if a hop shows a change in packet loss or latency that does not continue on to the rest of the hops down stream of it, then it can’t be happening. In other words, hops 9+ are further away than hop 8, so if it takes you 198ms to reach hop 8, you can’t get to hop 9 in 73ms. So the latency in hop 8 would only signify a problem if hop 9, 10, 11 etc also were 198+.

I am having the same issue for the past 3 days.

My ISP is Spectrum, but they are entirely unhelpful with troubleshooting.
I am currently in the Midwest.

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           intel-i9.wi.rr.com [192.168.0.206] 
                                0/ 100 =  0%   |
  1    2ms     0/ 100 =  0%     0/ 100 =  0%  arrisatom.wi.rr.com [192.168.0.1] 
                                0/ 100 =  0%   |
  2   12ms     0/ 100 =  0%     0/ 100 =  0%  142-254-152-237.inf.spectrum.com [142.254.152.237] 
                                0/ 100 =  0%   |
  3   15ms     2/ 100 =  2%     2/ 100 =  2%  lag-62.gnfdwibb01h.netops.charter.com [24.164.241.73] 
                                0/ 100 =  0%   |
  4   13ms    20/ 100 = 20%    20/ 100 = 20%  lag-74.rcr11milzwift.netops.charter.com [65.31.112.144] 
                                0/ 100 =  0%   |
  5   15ms     0/ 100 =  0%     0/ 100 =  0%  lag-18.chctilwc00w-bcr00.netops.charter.com [66.109.6.206] 
                                0/ 100 =  0%   |
  6   17ms     0/ 100 =  0%     0/ 100 =  0%  lag-21.chcgildt87w-bcr00.netops.charter.com [66.109.5.136] 
                                0/ 100 =  0%   |
  7   17ms     0/ 100 =  0%     0/ 100 =  0%  lag-401.pr2.chi10.netops.charter.com [66.109.0.109] 
                                0/ 100 =  0%   |
  8   17ms     0/ 100 =  0%     0/ 100 =  0%  024-030-201-081.inf.spectrum.com [24.30.201.81] 
                                0/ 100 =  0%   |
  9   21ms     0/ 100 =  0%     0/ 100 =  0%  137.221.69.29 
                                0/ 100 =  0%   |
 10   18ms     0/ 100 =  0%     0/ 100 =  0%  137.221.69.87 
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  137.221.67.65 
                                0/ 100 =  0%   |
 12   16ms     0/ 100 =  0%     0/ 100 =  0%  24.105.62.129
1 Like

I agree that in this case the problem start at 2nd hop, but what about all the other reports where you don’t say a thing?, people from different countries from south america and europe having the high latency issue and heavy packet loss starting at your ASN?

there’s a blizzard network problem in his own network and they doesn’t want to do a thing… this started with 10.2, like has been before with other patches, same problem, just search this forum…

Having the same issue.

4070ti, AMD Ryzen 7 5800X 8-Core Processor, 32.0 GB DDR4 but still major spikes in what looks like lag and input lag.

WEST - https://share.pingplotter.com/88hEAm8fRh1
CENTRAL - https://share.pingplotter.com/BF8ZuMwiwCE

Your packet loss starts at the first EastLink.ca hop.

That’s an isp issue and you should contact them.

1 Like

This forum asks for winMTR tests as the standard for testing.

It has been repeatedly stated by blue and green posters that the blizzard hops are set to not respond to icmp and that if the packet loss or high latency does not exist on hips after that, those results are due to the strings on the servers and do not reflect actual latency or packet loss.

Posts here are not guaranteed a blue response and they are not a way to get around the ticket system. If you need a direct technical response from blizzard, file a ticket.

1 Like

Things have been fine for pretty much the last week, and as soon as I log in today and go to reclear raid I can immediately notice my abilities are going off late…sure enough, getting a bit of packet loss again just like last tuesday. Not even sure what to do at this point since ive never had an issue like this with my ISP and lag/packet loss ever before(and weve had the same ISP for a long time) and dont really know what to make of the inconsistency, but its basically only happened last tuesday, and now this tuesday as well.

You need to contact your ISP and let them know what’s going on. It’s happening close to home, either your modem or the hop outside in your neighborhood - it’s under your local ISP’s direct control to fix.

https://share.pingplotter.com/A3ATuKcKPQb

So getting less packet loss right now but…its not originating at the 2nd hop tonight(last night it was consistently originating at hop #2 and consistently between 1-4%, spikes probably higher but I wasnt looking at it during raid when Id get 2 sec freezes), its originating at hop 8, which to my understanding is on Blizzards end, no?

There is 0 packet loss in that test. You sent 239 packets and 239 packets arrived at the game server (last line).

If you’re having horrible latency in game your connection is likely desynced by other software/hardware on the PC causing processing delays for the game client, or you didn’t capture the issue happening during the test.

1 Like

…what? So, according to you, there is also 0 packet loss in this test from last week? https://share.pingplotter.com/R4MWXfBiAYH
According to the blue, it showed 5-6% packet loss starting at hop 2…despite the count being the exact same from hop 1, to the game server. In fact, every single test ive run(which has been basically anytime ive noticed the same lag in raid/keys, most of which I havent posted) over the last week that showed any amount of packet loss in the PL% column, the count has been the same at hop 1 as it was at the game server. Using your own logic, I havent experienced any packet loss at all, at any time apparently?

My ingame latency is fine/stable 99% of the time, I get around 60-70ms to Tich(US West) and usually 30-40ms to Area 52(US Central), which is what it has always been for as long as ive played on those servers so im not sure how you can say its a latency issue…?

Its an issue of my game sometimes freezing for seconds at a time or rubberbanding/abilities going off seconds after I press them during raid(despite chat and everything else moving just fine at the same time), meanwhile im in discord at the same time and there is 0 perceived lag in voice chat. And when I run any internet speed test or packetloss test, they say my connection is completely fine. I have not experienced any lag or issues doing ANYTHING else on the internet, its specifically WoW. Ive asked if anyone else on my network has experienced any issues with the internet and theyve said no. I have 1gig internet, and three different 5GHz networks as well as another 2.4GHz network(that generally only has my phone connected to it) and I usually use one of the 5GHz networks that doesnt have anything else connected to it/no one else is using it(whether it be an ipad, stream stick or w/e, theyre connected to one of the other 5GHz networks).

So again, I dont know what could be all of the sudden causing this issue on my end(nothing has changed at all with the network or my computer, and the only thing that has changed in game is I switched off of Elvui to SUF/Bartender 2 weeks ago, which were addons Ive already had downloaded for months, but were simply turned off) since ive never had any issue like this as long as ive played this game/as long as ive had this ISP, and the issue doesnt seem to exist doing anything else on the network, nor does it exist for anyone else on the same network in my house to my knowledge.

Hello, I made a post while back that helped me fix my lag might work for you good luck. Lag Spike prob Solved for me at least - Support / Technical Support - World of Warcraft Forums (blizzard.com)

I now face the amd crash of death each day now :). It never ends.

I’ve been having horrid latency issues for the past 3 weeks or so. For me it felt like it was just Battleground Blitz and Solo shuffle where world MS would spike to anything from 200 to 5000. Even at 200 it felt like 2000 and toon unplayable. Gradually got worst and can happen in any bg and some of the arena maps. I’ve tried your fix and so far there’s a noticeable improvement. Even if World MS increases to 150 my toon feels totally playable where as before that 150 would feel like 2000. I’ll do further testing but so far there’s an improvement.

Thanks.

Hello, I’ve been having some latency issues since the latest weekly reset on 12/19. Started on 12/20 actually, and always on group content. My normal ping is around 100-150ms, but whenever I enter a group for m+, the ping stars to ramp up to the point the game becomes unplayable, specially as a tank on higher keys, it’s deadlier than the bosses on tyrannical week.

Internet has been tested and is normal, already reset router, checked cables, etc. What is the proper way to trace this bad latency? Tried looking into some Blizz support articles but couldn’t find the most updated method. Thanks!

Latest updates:

I talked to my ISP, and they were generally of no help. I asked to speak specifically to a level 2 or 3 technician multiple times, and after half an hour the best I got was a supervisor who KIND OF sounded like they had at least some sort of clue what they were talking about regarding packet loss and connection issues(and by that I mean it simply sounded like they at least kind of knew what packet loss was, which was still a massive upgrade over the first person I spoke to in customer support). Best they could come up with is suggesting a wifi extender, they reset the modem from their side(this is their first and only solution for basically everything in my experience), or picking up a replacement modem from them. Most of the time the packet loss was originating around hops 2 or 3 to Blizzards US West game servers(which I explained to them), so I asked them if there were any known problems with their local servers and they basically said no, even though the packet loss originating there would suggest exactly that.

Also ran into a somewhat…interesting? result while trying to troubleshoot today(after I called the ISP and they did a factory reset on the modem from their end), maybe it can provide some sort of clue:
I went ahead and renamed all my WTF/Interface/Cache folders and loaded up the game with fresh ones and ran PingPlotter to the US West server, and it was instantly showing 40-50% PL from hop 1(my router), but no PL% elsewhere until 5+ min later where 0.5%-1.5% PL showed up around hop 3, then hop 5 or 6. It has never shown ANY PL% at my router anytime before I spoke to my ISP. I then went ahead and reloaded my normal WTF/Interface/Cache folders again and it showed 20% PL at hop 1, which has then slowly been climbing up to 40%+ over the last 5-10 min, as well as 0.4%-2% PL slowly and gradually showing up at the other hops down the line. Again, Ive never had PL% show up at my router before this, nor has it ever returned PL% this high. I ran multiple speedtest’s and a packetloss test’s at the same time, and both were essentially perfectly normal outside of one of the packetloss tests showing 0.7% PL and one of the speedtests showing 0.1% PL once.

The only weird thing is, despite it showing 20%-50% PL at hop 1, and 0.4-2% at subsequent hops, ive been flying around Valdrakken and there doesnt seem to be any lag or packet loss at all. Maybe that would change in raid or a key, but I hesitate to go do those things when it somehow says my pl% is that high at hop 1.

No news, problem still there…

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| My Router - 0 | 368 | 368 | 1 | 2 | 27 | 1 |

| 202.185.144.1 - 0 | 368 | 368 | 3 | 5 | 34 | 3 |

| 223.28.52.118 - 0 | 368 | 368 | 2 | 4 | 33 | 3 |

| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |

| 223.28.43.62 - 0 | 368 | 368 | 3 | 5 | 34 | 3 |

| ae-5.r00.kslrml02.my.bb.gin.ntt.net - 0 | 368 | 368 | 4 | 5 | 35 | 4 |

| ae-5.r23.kslrml02.my.bb.gin.ntt.net - 14 | 239 | 206 | 4 | 6 | 22 | 4 |

| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |

| ae-1.r01.sngpsi07.sg.bb.gin.ntt.net - 0 | 368 | 368 | 9 | 11 | 35 | 13 |

| ae-11.edge3.Singapore3.Level3.net - 5 | 312 | 297 | 8 | 12 | 41 | 9 |

| ae1.3504.ear3.LosAngeles1.level3.net - 98 | 76 | 2 | 0 | 330 | 382 | 278 |

| BLIZZARD-EN.ear3.LosAngeles1.Level3.net - 5 | 310 | 295 | 346 | 423 | 520 | 405 |

| ae1-br01-eqla1.as57976.net - 0 | 357 | 357 | 225 | 481 | 3525 | 328 |

| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |

| 137.221.69.81 - 0 | 368 | 368 | 228 | 229 | 267 | 228 |

| 24.105.62.129 - 0 | 368 | 368 | 227 | 229 | 267 | 228 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

In this WINWTR. Yes 0 packet loss, but I still facing 500-3000ms on Classic Era Whitemane.

Current lagging server for me : Whitemane (PST), Lonewolf (MST)
No lagging server : Crusader Strike (MST), Shadow Strike (AST), Faelina (EST)

Below here report after all server back to normal no lagging :slight_smile:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.100.1 - 0 | 328 | 328 | 1 | 2 | 36 | 1 |

| 202.185.144.1 - 0 | 328 | 328 | 3 | 6 | 40 | 8 |

| 223.28.52.118 - 0 | 328 | 328 | 2 | 5 | 29 | 7 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| 223.28.43.62 - 0 | 328 | 328 | 3 | 5 | 42 | 3 |

| ae-5.r00.kslrml02.my.bb.gin.ntt.net - 0 | 328 | 328 | 4 | 6 | 44 | 15 |

| ae-5.r23.kslrml02.my.bb.gin.ntt.net - 11 | 233 | 208 | 0 | 7 | 49 | 7 |

| ae-8.r23.sngpsi07.sg.bb.gin.ntt.net - 75 | 83 | 21 | 10 | 13 | 24 | 11 |

| ae-1.r01.sngpsi07.sg.bb.gin.ntt.net - 0 | 328 | 328 | 9 | 12 | 48 | 10 |

| ae-11.edge3.Singapore3.Level3.net - 3 | 298 | 290 | 8 | 13 | 52 | 9 |

| ae1.3504.ear3.LosAngeles1.level3.net - 95 | 70 | 4 | 174 | 174 | 176 | 174 |

| BLIZZARD-EN.ear3.LosAngeles1.Level3.net - 0 | 328 | 328 | 175 | 182 | 269 | 177 |

| ae1-br01-eqla1.as57976.net - 0 | 328 | 328 | 230 | 417 | 886 | 547 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| 137.221.69.81 - 0 | 328 | 328 | 227 | 230 | 250 | 229 |

| 24.105.62.129 - 0 | 328 | 328 | 227 | 229 | 257 | 228 |

|____________|||||||

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