Lol, I used to feel bad about how the WoW team treated its players. Now I finally understand how much you turkeys deserve each other.
This much text for a nothing tweet is ridiculous.
That’s why I have said in this thread , If a person can’t help but being snarly or rude back to a rude customer then get a Supervisor.
Let them be the one to either fix the problem or remove the customer. Only reply an employee should give is I am sorry you are not satisfied . let me talk to my manager and let’s see what we can do to make you happy.
The first thing one does is defuse the situation, because you expect some form of rudeness from customers. The trick is not to escalate the situation but to bring it to a point where both parties can talk in a more respectful manner and it is the employee’s part to start that process .
Check out r/Yelpdrama for example. Although it can be on the extreme side of things. I can’t find the one I was thinking about. It’s worth a laugh if nothing else.
Talesfromtechsupport and customersupporthell are also pretty good too and eye opening if you’re never seen what service people have to deal with.
I think this is the core problem I have with it. The behavior is expected. I can’t ever jive with that. I’m the kind of guy who thanks even the people in the drive-through. If they get something wrong, and it’s a problem for me, I go back, go inside, don’t make a big fuss, wait in line, and quietly and politely show my receipt and request a replacement, with the bag of food in hand.
I can’t understand or condone making a big deal out of such things.
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He’s talking about how he would stand as a business owner in, and the thread is about a manager. No one is talking about employees from what I could tell.
Either way I’ll agree to that. I would tell my employees this too. If someone is being rude being them to me. However someone down the line is eventually going to have to show them the door. It isn’t acceptable regardless of who they are talking too
Except what he posted on his private twitter wasn’t snark. It was pity mongering and spin related to the publishing company he works for. He attempted to conflate those calling for his and the current Lead Game Designer’s figurative head’s on a platter with the 800 who were laid off in January who didn’t have any say or influence in the games design or overall direction. When players on GD call for folks to be fired it is never “the art department” or the line programmers or the back end IT guys or the marketing and sales people. No. When we call for someone’s head here its those we realize are responsible for or at least the public face of decision making within this organization.
Sometimes we even call for the CEO or CFO or Executive Director to be fired but I have yet to hear a single person call for the dismissal of someone in customer service.
So when that CM said what he said on twitter it wasn’t snark. It was attempting to add his name to the list of the beleaguered who lost their jobs so some CFO could get a $15 Million Dollar Bonus that we players CAN sympathize with.
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I have a signed document in my HR file that says if I link my place of employment to any social media platform that I am liable for ANY content I put on that platform. It further says disiplanary action up to and including termination will be taken based on the severity of the post.
On my own personal account. So yeah, it does happen.
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Pretty sure the tweet was about EA. Not Blizz.
Since the CM in question doesn’t work for EA and DOES work for this company then your surety is misplaced. The CM more likely was tweeting about a current trend amongst AAA publishing companies which includes the one he works for. Since I view him as a part of the problem and not a part of the solution then I say and will continue to maintain you are wrong on the intent of his tweet based on the context therein, and if you are willing to so blindly turn away from what he meant and haggle over the words then you too are part of that same problem.
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It’s pretty common that companies include warnings about personal social media and potential negative impact (or reflection) of the company having zero tolerance. So if Lore were to say something that could reflect poorly on Blizzard Entertainment (or it’s holding company Activision-Blizzard), then he’d be liable for a sacking. So can he snark or be unpleasant in general on his own account? Yes…but if he loses his job for it then he’d have no one to blame but himself. I understand some of what his job must entail, interacting with people (some toxic), but I don’t let even the worst EVER get to me. I do not talk about my job on my Twitter or Facebook (or YouTube) at all as a further safeguard.
So your opinion is that any other opinion other than your own opinion is worthless and can be ignored and the person holding that opinion is likewise worthless? Good to know I guess?
I’ve been meaning to ask a CM (or former CM, whichever) how many death threats they’ve gotten on social media. I kind of hope I get to ask Ythisens one day while he’s streaming.
I’m kind of mentally bracing myself for a non-zero answer.
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I honestly couldn’t remember so I just checked the post. He does clarify in the comments of that post that he was thinking of EA specifically.
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I’ll let him speak for himself as a published source:
"a random musing, take it how you will:
it really sucks seeing outrage about layoffs at game studios coming from the same people who say things like “everyone who worked on this game should be fired.”
if you want to support game devs, do it BEFORE they lose their jobs too."
No where in there do you see EA. Any clarification after the fact is spin control.
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Let me tell you this; People who think they’re untouchable will say anything. Even I’ve gotten a few such threats. Sometimes worse.
More snark, more real commentary, more truth.
I don’t do the Twit thing so I don’t care but people need to stop being so offended and sensitive and whiny about what someone said.
Social media is the scourge of humanity. Twitter is such a lousy venue for comments at 255 words max. Bad writing, bad literacy, just a bad way to communicate. Announcements and quick questions yeah but the layout sucks and…yeah, I refuse to do Any social media.
The ruin of western civilization, imo. Gaga said what I would’ve here if it wasn’t a tos violation.
Just saying. There weren’t exactly a plethora of replies, and he clarified within 20 minutes or so.
It’s really too bad, they spoil it for everyone.
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You say let him speak for himself but don’t let him clarify? That’s a bit unfair.
Either way, previous posters are right. This thread has gone on way longer than the non-issue tweet merits. I’ll stop posting from here. See y’all in other threads.
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I WISH Blizz employees could talk to rude players the same way they talk to Blizz
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To be honest, the problem is that they don’t talk enough for such things to be taken in stride. If they were consistently communicative about issues we care about, nobody would bat an eye at the occasional snarky reply to something obnoxious.
But when you get five comments in a month, and one of those is snark, it’s a lot harder to ignore it.
The abuse they receive isn’t okay either, but I won’t pretend that the root problem only involves us.
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