I’m well-aware your scope is different, which is why I stated that numerous times.
Call it what you like - you need to understand that if a player comes to a customer support forum and is told that nobody from Blizzard will help them and that the customer support forum is player-to-player only, that a bad taste will be left in their mouth.
“Player X, to work towards resolving this issue, please submit a ticket” is a much more tactful response than “this is a player-to-player forum and we can’t help you”. Get my point?
I don’t really care - I have no skin in this issue, just a player dumbfounded by the responses given by other players in the manners they do.
Carry on, I’m muting the thread.