Hello Blizzard Support, I set up a ticket almost 24 hours ago but I haven’t heard back from anyone regarding my issue. I am not sure about the expected wait time for tickets but hopefully, I can get some help resolving my issue.
Make sure that the ticket went through correctly by verifying you can see it on your Tickets page.
2 Likes
If you have a ticket listed here, you are good.
https://us.battle.net/support/en/case/
Ticket times are taking longer then usual.
https://us.battle.net/support/en/article/breaking/23341822
Should be soon then.
3 Likes
Yeah the ticket is showing up as Opened but nothing so far. Hopefully soon I’ll get a response.
As long as the ticket it open, they’ll get to it. Ticket times are a bit longer than usual due the increased number of players at home and many Blizzard employees working from home due to the pandemic.
4 Likes
Response times for most issues are around 24-36 hours. A Game Master should be able to help. As a note, we aren’t generally able to transfer game time, but we can likely refund the purchase so it can be applied to the other license.
6 Likes