Server error 500 - Reactivating subscription

Palaar-nagrand · July 17, 2019, 3:09am

After a period of hiatus, I’m trying to re-activate my subscription. However, I’m getting a 500 error when attempting to load the subscription page

Is there an issue with the shop that is preventing this?

Kozzae-doomhammer · July 17, 2019, 3:12am

I’m not getting it, have you tried a different browser?

Vrakthris · July 17, 2019, 3:29am

Not that I can see, Palaar, the page seems to be working for me. As Kozzae mentioned, did you try a different browser? Maybe clearing your browser’s cookies and cache?

Can you use the direct link?

Palar-caelestrasz · July 17, 2019, 3:36am

I’ve managed to renew my subscription - after using the third browser. For the record, both Chrome and Edge resulted in time-outs and 500 error pages when attempting to renew the subscription and/or record a payment method. I was finally able to get it done using old-school Internet Explorer. I’m not sure what it was in the other browsers, and I no longer trust Firefox for secure issues. And yes, I have all 4 browsers installed onto my work computer as sometimes things don’t work as intended on some of them.
See you in Classic soon!