For those who are in similar situation as I was, where you received a damaged 15th Anniversary Server Blade (i.e. cracked case, broken bits, etc), and don’t feel like digging through miles of confusing replies spread over multiple similar threads to figure out what to do, here’s the solution:
If you received a damaged 15th Anniversary Server Blade
Go to https://gear.blizzard.com/us/customer/account/login
Click “View Order” then click “Return”
Fill out the form, choose exchange, etc.
Wait for a reply from Blizzard which will essentially tell you that they are still determining what Blizzard will do (replacement or possibly refund of sorts). They will also request that you take photos of the damage and send to the email provided in the response.
Take photos of any and all damage, and make sure to have the order number written on a piece of paper that’s visible in the photos (for verification).
Attach the photos to the email along with the subject line provided.
Wait for Blizzards solution.
Here’s a screenshot of the reply I got from Blizzard (#4) https://i.imgur.com/6PEaEzb.png
As has been mentioned in previous posts blizzards still deciding on whats gona be done and hasnt made a final decision best to keep an eye out on the single thread.
I think i remember seeing that one while searchign through the previous posts, but unfortunately that was posted by a normal forum users like you and I who made that statement.
That’s no different than me speculating and saying Blizzard decided they are going to give everyone full refunds and keep the broken serverblades.
So far the only blue posts there have been that I seen have been ones that closed threads or ones responding to “when is it going to ship” questions.
It’s fair to assume that since there are internal discussions and no resolution decided upon, that there will something done about it.
Given the nature of the product, a replacement is not likely. That’s probably why a resolution is taking so long. But I sincerely doubt Blizzard is going to leave customers hanging and say they are “out of luck”.
What was recommended and what I did along with others was go to the page on the shop your purchase information for the product, go to returns and submit a RMA request for the item for it being damaged. You should receive a response asking for pictures of the damage to be emailed back to them, you do so and then you play the waiting game with the rest of us.
I received my server blade too. it’s in terrible condition. Literal garbage. Probably going to file a dispute with my credit card company and leave a ding on their BBB report if blizzard doesn’t do something quick. I don’t want to go this route but I also don’t want to pay for something in this condition.
I would avoid filing a dispute with your CC thats not gona end well honestly BBB is basicly hey look ill give you a billion dollars if u give me a good review no one realy takes them seriously.
Check through that thread. There is a link for RMA.
An ruin your credit rating. You received something. You need to go through Blizzard before you can file a dispute.
As for the BBB report, it means nothing. Rating can be bought. As well, they would follow up with Blizzard and find out that you didn’t work with Blizzard. It would negate your report.
Got a third update from Blizzard a few hours ago by email.
We wanted to take a moment to let you know that resolution discussions are actively occurring and we apologize that we don’t have a direct update for you yet. We are investigating many different options in order to provide you with best possible solution. As soon as we have an update, we’ll add a new comment to your return. Thanks again for your patience.
Thank you again Blizzard Gear
That was sent to me after receiving this email on Monday.
We’re still determining what resolutions we’ll be able to offer. With the holidays, many people have been out of the office, but we hope to have an update soon! As soon as we do, we’ll add a new comment to your return. We truly appreciate your patience!
You did not reference having already submitted an RMA in your post. My reading comprehension is fine. I don’t, however, practice mind reading. There was no context to “learn” from it.