Reposting this from here: 'Gear Update' Bugged and can't log in
I just returned, and in the process of using this Gear Update feature, it somehow bugged and all my my characters (except for one as of the original posting) is now in a loop where it wont process the update, but also won’t let me log in to the game until the “character service is completed.”
I have an open ticket, but it is over 24 hours running, and I have been unable to play for longer, closer to 48+ hours.