Request for Help Recovering Mage Tower Artifact Appearance (Original Character Deleted)

Support Customer Support
1

Blizz,

I know this may not change anything, but I still wanted to share my situation in hopes that it can at least be acknowledged — and maybe even reconsidered.

Back on July 4th, 2018, I completed the Mage Tower challenge for Havoc Demon Hunter and unlocked the artifact appearance tied to it. Like many players do over the years, I eventually re-rolled and cleaned up old characters, and I unfortunately deleted the Demon Hunter who originally completed the challenge — not realizing that the character was the one tied to the unlock. Over time, that character was permanently purged and cannot be restored through the usual services.

Despite this, the appearance still shows up in my transmog collection, I have the “A Challenging Look” achievement, and the character I’m posting from is currently using the transmog appearance in-game — clear proof that I completed the challenge when it was available. However, because the original character is gone, I’ve permanently lost access to the other color variations. I’ve opened multiple tickets over the years, but the responses have been consistently the same: nothing can be done.

I’ve been playing and supporting World of Warcraft since vanilla, for over 20 years now (at least wotlk on this particular account), and this is honestly the only thing that has ever truly disheartened me about the game. One honest mistake on my part — deleting a character without remembering its significance — has cost me a piece of progress that felt incredibly meaningful. It may sound small, but it has caused me a surprising amount of frustration and regret to this day.

I understand Blizzard wants to protect the prestige of these appearances — and I completely support that. I’m not asking for anything I didn’t earn. I simply want the progress I did make to be preserved/protected.

If there is any way to associate the progress from the deleted character with my account, or to unlock the recolors on a current Demon Hunter who can equip the appearance, it would mean a great deal to me. Even if that’s not currently possible, I hope this situation might at least be considered for future policy review.

Thanks,

2

Sorry to say, but the CS forum isn’t the place for feedback. You can use the in-game suggestion box for this, or use the pencil icon and move it to the transmog forum.

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3

Thanks for the reply, but I just want to clarify that this isn’t meant as general feedback or a suggestion. This is a specific situation where I earned a time-limited reward, still have the achievement and transmog unlocked, but lost access to the recolors due to a character deletion. My goal is to request help in recovering the associated progress — not to suggest new content or changes.

4

Unfortunately u wont get help here this is a player to player support forum gms have the same lists we do if u cant restore a toon then odds are they cant either.

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5

Then I hate to break it to you, but if the data has been purged, then the character is gone.

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6

Totally understand that the character is gone — I’m not disputing that. I’m not asking for a full character restoration.

What I’m hoping for is a review of how progress like the Mage Tower recolors is handled when the original appearance and achievement still exist on the account. The fact that I can transmog the weapon today proves I completed the challenge — it’s just that the extra recolors are now locked away permanently due to how the system tracks them

I know this might not be something support can fix today, but I still think it’s worth raising. If nothing else, it can lead to a change in how these legacy rewards are tied to our accounts in the future

7

Then u want to post in general or ingame suggestion features the dev dont come here nor do vrak or orlyia pass along this kinda thing.

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8

That’s a suggestion for a change you want to see in game.

That’s not what this forum is for.

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