Aeropist, I cannot answer why you couldn’t reopen THAT ticket - but it shouldn’t matter. If you’d like to edit that ticket number into either - or both of the ones you currently have open, that would be fine.
This really isn’t a venue for Customer Service - this is primarily a forum for players to assist their fellows when they can. I know the title can sometimes be confusting - but we do CS through tickets and Live Chat.
Live Chat would be your other option, but it’s not open today - and sometimes the times and days are limited. With the queues as long as they are at the moment Live Chat is actually usually not an absolute necessity and is the least efficient method we have for resolving issues so sometimes it’s not opened.
I do believe this has been asked and answered. I do wish you the best in getting this resolved.