Hello, in past month i’ve come across an issue, 3 weeks ago when friend was sending me mail he got a pop up that my account is trial and i can’t receive mail. This is not the case as i have active sub since november and i play game actively, i can aces AH just fine and i can send mail myself, however when anyone tries to send me mail on any of my Characters on my account they get this pop up. Its strange because last week i menaged to recive mail just fine, than this week it started acting up again, i tested this with multiple friends and even asked random people to try, this is very annoying.
I’ve tried resetting my password today and nothing has changed.
This issue is on my Eu account but i’m posting on NA forums because on Eu people rerely answer. Thanks in advance.
The message you are receiving is not because your WoW license is a trial, but your Battle.net account is.
That can happen for any number of reasons, but it usually is because the email hasn’t been verified or the EULA hasn’t been agreed to, etc…
Try logging into your Account Management page and see if you are asked to agree to the EULA. If you don’t have the option or it doesn’t resolve the issue a Game Master may need to assist directly and I’d recommend submitting a ticket.
Response times vary. The estimate is usually based on the oldest tickets in the queue, including the lower priority ones. Account issues tend to be a bit quicker overall. I don’t know if any tickets are currently near 5 days. The oldest are under 2 days, some well under that.
Just got the response, they removed my Blizz account trial, they also told me they had to reset Security Question so that might of been an issue, i put that question in 10 years ago.
Just posting this here if anyone in future has simmilar thing happen to them, ty all.