I recently replaced my mobile phone. I was logged into Battle.net launcher at the time, so I could still play my games. I had already erased and returned my previous phone. A problem arose after my brother used my Battle.net launcher on my computer to play his characters for a day to earn some of the sweet anniversary rewards. When I tried to log back in, I was asked to authenticate using my phone. The issue is that I never logged into the app on my new phone, and it is asking for the authenticator.
At the moment, I cannot log into my Battle.net app on my computer or phone because of the authenticator. When I clicked that I was having problems, it tells me that I have made too many attempts. I really was hoping to log back in so that I can play. Any help would be nice. I have the same email address, telephone number, and other information on my account, and I know my password.
I’m pretty sure there’s an option to restore your authenticator (with the restore code and key) when you open the newly installed app on your phone.
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I’m not seeing that option.
If you have phone enabled, and your number is the same, you should be able to request a text to remove the authenticator.
If you don’t have phone enabled or the phone numer changed, billing will need a ticket request from the account owner. They will have to put it in bypassing the login.
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I selected to unlock my account, and I used the code. It still wants authenticator. When I click the link to remove authenticator, it tells me I have made too many attempts and to try again later.
Edit: i clicked the support link, and it appears to be helping me remove the authenticator.
Edit 2: I am logged back in, and I have the authenticator set back up on my phone. Thank you, Kozzae and Ihatetrance!
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