Ray tracing disabled on Intel Arc GPUs

Support Technical Support
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Hello I am unable to select Ray Tracing on my Intel Arc A750 GPU in WoW.

I am using the latest driver (5074), released yesterday, and installed Clean (fresh install). I have ReBar enabled. I have the latest Windows 10 updates. I’m using DirectX 12 mode in WoW with my GPU specifically selected in the settings.

I would really hope the team at Blizzard can communicate with the driver team at Intel to sort this out. In my searching, I’m seeing several others with the same issue and no resolution. The conversation eventually peters out once the helpers realize everything is set up correctly and the issue is bigger than configuration.

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This is neither here nor there as I’m not asking for user recommendations on what I should or should not do, but merely documenting that a feature does not work that I would value in working. Thank you.

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FWIW, the root cause is that WoW doesn’t support ray tracing on ARC boards.

That support article is almost a year old, but I’m not aware of any announcements to the contrary.

It’s an unsupported GPU. It’s not broke: it’s working as well as the developers intend.

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Well it has worked in the past… Yes, the performance wasn’t great. But it worked. Now it doesn’t.

That page is likely outdated. This thread isn’t to get advice but to document it so customer support will look at it, since I know of no other way of expressing such a request to the development team.

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For all you know, the developers may have considered that a bug, which they’ve rectified.

Tech Support is not the forum for this. Tech Support is restricted to helping troubleshoot explicitly supported capabilities. Ray Tracing on ARC GPUs doesn’t qualify.

You want to post someplace where the developers will see it, and that’s not here.

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Just because the page doesn’t display Intel doesn’t mean it isn’t intended to work. That page hasn’t been touched in a year. And your own link directs me to the community forums… here.

Thank you for your thoughts though. They are duly noted.

I’m still looking forward to Blizzard and Intel working together to get this working again! Through the exposure here reporting it as something not currently working and desired to be working again.

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…is irrelevant. As I’ve said, nothing said here will get in front of the developers. They don’t come here and the very few Blizzard employees that do aren’t responsible to forward anything to the developers.

I have included the support article above on how to provide feedback to the developers. If you’re not doing that, you’re not doing anything meaningful.

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Ok thank you bye bye now.

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See - Ray Tracing no longer working on Intel Arc

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Thanks for linking that! But I had already seen it. The last response from Rommax on that thread was back in May when he said he was digging into it.

Hence this thread… it is still an issue, Rommax! Please keep digging!

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Howdy Dooblebane!

I did some digging into this for you and found that we do support most o the Arc GPU’s for raytracing, and are working on getting that updated.

Now for your issue Intel is aware there is a problem with WoW and they are working on a new set of drivers to fix this up. Please keep an eye out for a new set of drivers and give them a try.

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Thank you, Joynueer! I appreciate the response and will keep my eyes peeled for updated drivers.

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Having the same issue here. “SAM” “ReBAR is enabled”. Ray-tracing is not supported inside of Word of Warcraft latest patch.
Ryzen 5700X (no overclock)
Intel ARC A770 (no overclock) = latest drivers.
G.SKILL Ripjaws V Series 32GB
SAMSUNG 980 PRO SSD 2TB

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Correct, please read what Joyuneer shared.

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