While you can testify your own personal experience, it is not the same for everyone else.
And yet I have no doubts they would take into account when a ticket was made, rather than answered, when requesting a refund.
It mostly depends on when you put the ticket in. If you put the ticket in no matter the wait, right away, then they will usually grant a one time exception. Waiting 5 days to put the ticket in sounds like buyers remorse, not covered under the refund policy.
And while the ticket time maybe showing 4-5 days, it often doesn’t get the long, though I do not know what the current wait time is actually.
Mine was refunded just now, so I appreciate that, Thanks blizzard.
Thanks for replying, guys I just checked my history. I placed the order on 06/01 and the ticket was submitted on 06/04. Not sure if they count (06/01,06/02,06/03) as three days or not.
I don’t want this post to become somewhere discussing their refund policy. The first comment I put was to warn people if anyone wants to get a refund because of this then they should do ASAP and don’t get into my situation. Please let’s turn it back to when they can fix it and how they can make it’s right. This is the core of the problem, and that’s what this post is about.
Still waiting for someone from blizzard to tell us about it. If it fix tomorrow, then seems I don’t have to refund anymore.
‘temple orbs give points to the wrong team’
Thats funny.
So what is the populous of RBGs?
Need to update: After rounds of conversation, the customer support finally agreed to refund me this order as a one-time courtesy. So I’m good for now. Waiting for them to fix the cross faction pvp.
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Would love to know if it’ll be fixed tomorrow with maintenance 
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@Maizou its great to see such passion about Blizzards refund policy, Do you think maybe you could show the same level of passion representing the community’s interests with regard to this cross faction fiasco? Tell me, what exactly has or will the community council do in that regard? I think we all realize its the root problem here. But for this failure - there would be no request for refund.
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Are there any updates on if this is fixed yet?
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The server has been active for hours and there is still no notice or communication about the pvp rated cross factions, it seems to me an insult that they do not announce anything.
UPDATE 9:40 a.m. PDT June 7
We were able to implement fixes during maintenance, and our subsequent testing has looked good, so we’re going to tentatively enable cross-faction rated PvP queues for every realm in this region.
You should see that become available in the next few minutes, and we’ll be monitoring it very closely.
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Thanks for the update
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cool thanks
sweat
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its still not working for me, first cross faction game qued and everyone disconnected…
The arena bug still exists. There are some games someone in my team does not appear on the friendly raid frame.
It starts with a phasing issue in the gate. Once gate opens we can all see each other but the bugged player doesn’t show on raid frame.
some form of this bug still exists. just played a cross faction game with 2 horde 1 ally, 1 ally and 1 horde could see each other the other horde was phased… then after combat started our 2nd horde showed up, but as like a third party according to our UI. not sure if the other team could target him or whatever 
edit: seems to happen 1 of 5 games or so… but it doesn’t seem to be any issue but a visual bug, as they can still see him. However it does break @party1,@party2 etc macros.
In case you guys aren’t aware. https://twitter.com/stergey/status/1534297433609363456?s=21&t=H2El6qVF10W17QwCzO1L-g I think Venruki ran into some issue on his stream too this morning. So better keep working on it…
That’s more than a visual bug if it breaks targeting…
Looks like it’s still not safe to Faction Change to Alliance, folks
Had several arenas today that is “zoning out” 1 or 2 party members so that all 3 cannot be targeted via party frames. Once the gates open you can see all members - however abilities that provide stealth/detargeting make it to where healers cannot target those players that were “zoned out” in arena prep area.