And its not just WoW retail or Classic, its ALL Blizz games I play. I’ve run ping, tracert, and MTR tests. I have no issues getting CONNECTED to the games, its STAYING connected that is my problem. There is no pattern to the disconnects, it doesn’t matter what game I’m playing, or the time of day or what day. I can ipconfig /release, /renew, /flushdns, do hard restarts of my modem, router, and PC and it fixes the problem…temporarily.
The problem does not exist with my equipment - they’re all fairly new and I can switch between having ethernet directly from my modem or have the router linked in and the problem still crops up.
I do not have connection issues with anything else. I can run streaming services through ethernet or wifi and have no problems. I can have Pandora or Spotify playing while I experience a DC and have no interruption in my music. I can play other online games and have no disconnections.
I’ve wasted the past 3 hours going back and forth with my ISP for them to say the problem doesn’t exist for them, since they aren’t able to replicate the issue and they can’t find anything wrong with my equipment. I’ve deleted files, reinstalled files, adjusted settings, and nothing works. I’ve obviously gone to my ISP, and they can’t help. I’ve gone to Blizz in the past, posted test results, and got suggestions for fixes that were no help.
Frankly, I’m getting really tired of being told “Not our problem, maybe its your ISP/on your end…” And from what I’ve seen posted on the forum, a lot of other players are experiencing similar problems, and being told “Its your ISP”. How is it that multiple ISPs have the same problem??
I am having the same issue. We have multiple accounts in our house and we dont DC at the same time its all so random. and only blizzaed games. So frustrated. First it started out as only when afk for a min or so then when just around town or open world now in DGs but not in combat. Now its happening all the time and seems to be getting worse. But your right all we will get is “check with ISP”
We should take a look at WinMTR tests - see if anything shows up there.
The instructions are on this Blizzard Support page:
Once you have the tool open enter the IP number for the server group you play on in the WinMTR box then hit start.
137.221.105.2 (West Coast)
24.105.62.129 (Central - Chicago)
(only the number - include periods)
Leave it run for 10 minutes or so - or until one of these disconnects occur. Then use the button that copies Text to your clipboard. Paste that on your thread here.
*You may need to alter or remove any URL addresses to paste on forum. You could also place the test results in a code block:
Open chat box - paste test then right click - “select all”. Should highlight everything. Then press the preformatted text button along top of chat box. Looks like this </>.
The problem always pops up at the 5th hop (…cox.net), which is why I’m constantly being told the issue is with my ISP, but, as I originally stated, they claimed to find no problems. In the past, when the disconnects were frequent, the loss would be higher, at times around 15%. The other hops see nothing higher than 1% when there is loss on them.
Oddly enough, I’ve had no connection issues the past few days.
The WinMTR doesn’t look too bad in all honesty, aside from a bit of a latency spike starting on the 4th hop. Though a bit of latency shouldn’t cause the disconnects usually. The packet loss on the 5th hop in the Cox network is not actually an issue, because we can see the loss goes back down to 0% on the hops after. If it were an issue then the packet loss would continue down to the server.
Glad to hear that you’ve been disconnect free for a few days Versipellis. Generally when you go from having a good stable connection, to disconnecting regularly for a few days, and then back to stable without changing anything on your end it means there was a temporary problem between your ISP and the game servers. It isn’t unheard of for this kind of thing to randomly start happening and then go away on its own once the route to the server clears up.
If it starts happening again something that you could try would be to connect through a VPN or an alternate network (if you have a mobile hotspot for example). Using a VPN would change the route you connect through to get to the server, so it can help work around problems like this if the ISP isn’t able to clear it up immediately. We (Blizzard) also of course have our own team of network engineers that are awesome at what they do, so if there’s a major issue impacting the Blizzard network causing disconnects for everyone they are immediately on top of it.
Hopefully this helps and thanks for the WinMTR! Best of luck out there.
I don’t know if this is any help for troubleshooting, but it seems to happen more often when I tab back in (to the guild screen) after doing something on my second monitor for awhile. The game will freeze for awhile, even if a D/C doesn’t happen.
