I received a random suspension on Monday for 10 days. I think I know why. I was in an eye of the storm BG blitz and capped the flag when we were near victory and it cost us the game. Everyone in BG was mad (understandable as I messed up) and said they would report me. I got several whispers of people being toxic and claiming they would report me. Then a day or two later I’m banned.
I submitted an appeal and it has gone unanswered for days now… how do I get this resolved or escalated? Seems a little rediculous to have this level of customer service where they ban you for playing the game and then don’t respond at all to you.
With the way the bans are automated like this can raids and random BG teams just decide to report underperforming players or players who make a mistake causing a wipe or something and they will get banned? Surely this system is not set up like this right?
It was not for this. Perhaps you responded in an equally-toxic way, and that’s why you were suspended, but it was not because others decided to report you.
Appeals are taking around a week, at last report. So you may have a few days before hearing back.
You have to wait for your turn in line.
I would say it’s ridiculous that players keep breaking the rules, and then bloat the appeals queue to over a week because they want to argue or make demands. That’s why it takes so long for a fresh appeal to be seen.
Nothing is automated. A squelch is automated, if enough players report you for spam, but that’s only until a GM investigates why you were squelched. If you did nothing wrong, the squelch is removed. If you did do something wrong, additional penalties can be applied.
Every silence, suspension, and permanent ban is applied by a GM. All appeals are reviewed by a GM (different than the one who applied the initial punishment).
First off, stop spreading misinformation about bans being “automated”. Bans are not automated. All suspensions/bans are applied manually after investigation. There is no such thing as “mass reporting”. It doesn’t matter how many report you, it only takes 1 report to trigger an investigation. The popular streamers that say otherwise are lying to sell outrage clicks and make more money.
Second, suspensions/bans are almost never for whatever you were just doing before it happened. Investigations take time. It’s usually for something that happened weeks, sometimes months earlier. Chat investigations are a lot quicker because they are black and white, you either said something or you didn’t. But even those can take days - up to a week because of the volume of reports.
Are you kidding? I specifically chose a career where I wouldn’t be customer facing. Some days, even on this forum, it takes every ounce of my body to not post the things I really think. I’d be fired inside of an hour when trying to help a customer.
Not all things. But anything that pops up on this forum? That’s correct. When you see the same tired threads day after day, hour after hour, you tend to learn how things work.
Most of the people that will respond here are players, just like you, but we spend a lot of time here to give advise to people that need help with certain things. This is a Player to Player support forum. There are a few “blues” that moderate this forum, but they are not GMs.
No the system is not set up like that. The only automated thing right now is a Squelch which can mute the account pending GM investigation. It was put in long long ago for gold spammers and the like.
If you got suspended, then a GM actually reviewed the reports and applied a penalty to the account. The duration is based on your account history. If you have past penalties then each one gets longer. A ten day is likely a third penalty.
Ticket response times right now are really long. Not something anyone likes. You will eventually get a reply that either overturns it, or upholds it.
Yeah, I’m not in a customer facing role either. Instead I get to be QA and evaluate calls for people who are in customer facing roles. Not in the gaming industry at all though, let alone Blizzard.
If I worked for Blizzard, I’m sure the last thing I would want to do is spend time on the WOW forums.
Also, just to note this. 10 days implies that this is not a first social infraction. The penalties only double from here, and they will lead to a permanent ban, probably sooner rather than later.
Very real. Blizzard has never allowed profanity, or masked profanity use in game by players. If reported, it has always been something they can penalize.
There is a profanity filter even, to protect kids from people who can’t follow the rules. It does not allow people to break the rules though.
If you are on your third social infraction you probably know you are not allowed to use that language though.
And if they were reported, they would’ve picked up suspensions too. “But they did it too” is not an excuse that has ever been accepted, in any aspect of life.
As Mirasol said, it has never been allowed. Profanity has always been against the rules in this game.
Turned into? People have been complaining they got in trouble for profanity since game release. Trying to excuse it. Enough it was a meme on the forums basically. Never ever let other people bait you into responding in a way that gets you in trouble.
Been playing over 15 years and you should have seen some of the things Iv seen said. Yet I say one curse word nowadays and insta 10 day ban. Again, I say hilarious lol. It’s comical what this game/company has become.
And again zero customer service from blizz. Absolutely no response which forces us to come here to the customer service forums. Hahaha
