Race change not appearing on my character selection screen

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1

Hello,

Just bought a race change but nothing appears on my character selection screen. The payment went through correctly as it is marked as “Completed”.

2

Have you tried fully relogging - both game and the launcher?

2 Likes
3

I’ll give it a try. Thanks for answering.

Edit:

Still nothing.

4

There isn’t an icon for it in this position?

image

5

There’s nothing. I appreciate the help btw.

6

Since this is so very fresh, I’m still leaning towards it just not having updated yet.

I’d give this a few hours, and if it still doesn’t show up and ticket would be in order. Problem with purchase would be an appropriate category.

I do see your purchase, and it looks like it did process.

4 Likes
7

Yeah I guess i’ll wait. I just thought it would be instant since in the past it has been super quick. Ty!

8

Patch day. Things can be delayed. :slight_smile:

9

I did not find a “Problem with Purchase” category, but I did find “Purchase Failure”. That might be a suitable avenue if you still don’t have the button. Here’s a link:

https://us.battle.net/support/en/help/contact/1995/ticket

#dfmb

10

They are the same category. Purchase Failure is what Problem with Purchase was renamed to some years back.

4 Likes
11

Got it. We should probably adapt to the new category name to help avoid any confusion for those seeking assistance in navigating the help system. That menu can be a bit daunting for those who are inexperienced using it.

#dfmb

12

I just purchased a race change tonight and I’m having the same issue. It’s only been a couple hours so I guess maybe I need to be more patient, but did yours ever show up? And if so how long did it take?

EDIT: Nevermind, mine just showed up :joy: