do any customer service CMs know if the visectus bug is being addressed? I’ve come across people who’ve say its bugged out for them as in it never appeared in the first place. I’ve put in a ticket but got a canned pebkac response.
I don’t know what to do at this point. can’t get its a wrap achievement. I’m thinking about just quitting wow until at least some of these bugs are fixed, or just quit wow entirely.
as a sidenote, I do believe it’s related to a phasing error but it doesn’t matter because ingame GM’s won’t do anything, and its not that big of a bug for the devs to care about at this moment.
Bug Reports are a one way street, QA deal with those, and they don’t answer unless they have more questions. Also putting is a ticket is kinda pointless as the GMs don’t deal with bugs unless given the go ahead from QA or the Devs.
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yeah so I probably should just quit wow then eh?
been thinking about moving on for awhile, didn’t realize there was gonna be this many bugs. oh well I guess. its not like my 18 bucks a month is worth much to them heh.
That’s up to you. That’s a decision you have to make. No one here is gonna twist your arm to make you stay.
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This is a fundamental misunderstanding about what GM/CS can help with.
Bug reports go to Qualtity Analysis who investigate, replciate, document, and pass it on to the Developers. Devs fix bugs in patches usually. They do not fix things for individuals.
In RARE instances Developers allow a GM/CS person to engage in a work around for people who ticket a specific thing. This is only done with Developer permission. GMs normally don’t have the tools, or the permission, to do whatever they want in game.
If you ticket for a Bug you will be told to submit it the proper way - via the Bug Report forum or in-game window.
If the GM thinks you want a hint about how to do an Achievement or quest, they will point you to a third party website like Wowhead. GMs are not allowed to give game hints.
Your expectations of what they can do are not in line with what their job (as defined by Blizzard) actually is.
If you chose to move on from WoW because a GM did not individually address a specific bug for you, that is up to you.
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Surprisingly none of these people have flocked to Wowhead with their bugs - which normally they like to do to share that information in case of other players wondering. Nor anything under the achievement itself.
https://www.wowhead.com/npc=157843/visectus#comments
If you do decide to stay and are posting about this again in another couple of days? Just keep it all in one thread rather than a different one every couple of days. Makes it a little easier on those trying to help you.
And also for further clarification, as it hasn’t apparently stuck just yet - posting here does absolutely NOTHING for your want of a GM. There are no GMs here, there are no Devs here. We have some SFAs who are pretty rad but they have NOTHING to do with solving your tickets. Customer Support is not Customer Service.
You have reported your bug. If others have run into the same issue, they need to report it as well so the staff can look for what similarities there are to cause the issue. But you cannot do anything further than to wait until a fix or what not is pushed through or discovered. There is plenty to do, and if you’re sitting there twiddling your thumbs because of one little thing, you’re only cheating yourself out of it and no one else.
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they have, check wowhead. there are two entrys for visectus quest, one of them has people asking why the quest isn’t available.
I’m assuming either people don’t know about it and don’t care, but those looking for achieves, and drops do know about it and have either had it not bug, or have had it bug.
2 people on wowhead already posted about this bug, and neither of them are me. you really can only post about the bug if you know its supposed to be there, but if you get the bug, and don’t know about it, well its gonna go right over your head.
Two people plus you and maybe a handful more against the whole of the subscribing player base. It’s more than likely some quest you haven’t done than an actual bug - my conjecture of course. Either which way, you’ve done what you could do with the bug report. Coming to this forum as you have twice now seeking an ETA or an immediate fix is wasted time and effort. The SFAs are not given ETAs on anything of the sort, save for when a public announcement of impending hotfixes is made.
I’m sorry you are stuck, but there isn’t anything else that can be done at the current time.
CM = Community Managers, who’re the folks on the non-Support forums and who act as liaisons to the dev team.
GM = Game Master, who’re the folks who handle tickets.
That’ll be due to the fact GMs don’t address bugs or have any knowledge about them beyond what QA and development share with them. Also it’s not really a “canned” response, it’s a template response that all ticket responses use to provide equal information to everyone.
Assuming you are sincere and not just trying to strong-arm, you’ll not find much difference in any other MMO. The larger the software, the more bugs there are. MMOs are very very big, so there are a lot of bugs. Are there proportionally more bugs than others? Hard to say, since the data for how many bugs there are that are part of the game and not a result of addons or user error is unknown to customers.
If you want to report a bug, use the Bug Report forum here (https://us.forums.blizzard.com/en/wow/c/support/bug-report/17) or use the in-game feature.
I know the in-game help interface underwent some changes recently, and is now called ‘Support’, so if you’re confused about that, just click that option, wait for the window to load, and then in the row of boxes that’s visible you’ll see ‘Submit feedback or bug report’ with a picture of Anub’arak. Click on that and the default option is ‘Submit a bug’, with a ‘Submit a suggestion’ tab next to it. And from there it’s pretty self-explanatory.
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