Perl, your “Source” link doesn’t appear to be clickable. I’ve tried on 2 computers and 3 different browsers, but I can’t get it to open.
Thanks! It would seem I somehow copied and pasted wrong and it threw a bunch of stuff off that I hadn’t noticed.
You were provided the correct information by both Game Masters. The first Game Master answered your question of “Why the process is automatic for one set”:
The Complete Collection provides the licenses for multiple products in a single grouping. Example:
| Complete Collection Heroic Edition | Complete Collection Epic Edition |
|
- World of Warcraft Standard Edition - World of Warcraft: Battle for Azeroth - World of Warcraft: Shadowlands - Game Time: 30 days - Level 110 Character Boost - Level 120 Character Boost - Mount: Ensorcelled Everywrm |
- World of Warcraft Standard Edition - World of Warcraft: Battle for Azeroth - World of Warcraft: Shadowlands - Game Time: 60 days - Level 110 Character Boost - Level 120 Character Boost - Mount: Ensorcelled Everywrm - Pet: Anima Wyrmling - Eternal Traveler's Hearthstone - Illusion: Wraith Chill |
Both Complete Collections just include the Shadowlands license and separate licenses for the various bonuses. So the system as it’s currently built can’t say “You have the Heroic License” or “You have the Epic License”.
The second Game Master informed you that this is something the GM staff can help with manually:
So as long as you apply the Collector’s Edition key to your Blizzard account within the qualifying time frame, you can then open a support ticket and the Game Master team can provide the credit to your Blizzard account.
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Yep. That’s the one. Every time I start typing the murloc’s chat bubble turns into an animated “…” and less than a second after I stop typing it turns into “thanks for the info.” and immediately erases any spaces or carriage returns. Having to deal with that every time I try to gather my thoughts is unbelievably maddening, to say the least. Let’s just say I said Geralt of Rivia’s favorite word. A lot.
I take it the credit will be the entire digital purchase cost as stated in the original policy, correct? And the other (hopefully last) question I have is, will I need to / should I reference the ticket opened today in order to assist the GM with figuring out what to do?
No, the Complete Collection includes non-Shadowlands content. You will receive credit for Shadowlands content only.
Example:
Complete Collection: Heroic Edition - $89.99 USD
Shadowlands: Heroic Edition - $59.99 USD
So when you upgrade your Complete Collection: Heroic Edition to Shadowlands Collector’s Edition, after submitting your ticket the Game Master team will grant your Blizzard account credit for the Shadowlands: Heroic Edition cost ($59.99 USD).
No, you shouldn’t need to. It won’t hurt if you do, but it is going to be standard procedure and I expect we’ll see enough cases of people falling into this specific situation that Game Masters will be familiar with what you’re requesting.
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So basically if I got the Complete Collection: Epic Edition, currently $109.99, then put in a CE key, I’d be refunded $79.99, meaning the $30 difference not refunded is me essentially paying for two months of game time with early access to the digital goodies, correct? And if that is indeed correct, does the CE key also add in its own +30 days game time (since that is part of the CE itself)?
The Epic Edition is essentially the digital version of the Collector’s Edition. So, you won’t get double digital goods from claiming a CE key over an Epic key.
You are credited with $79.99 USD which covers the cost of the digital version so you receive 1 set of products and only paid 1 time.
I think you’re misunderstanding me. The CC: Epic Edition has 60 days of game time on its own. The digital goodies like the mount, pet, and illusion I already knew only apply once. It even says so on the page detailing the upgrade process for the regular Shadowlands digital pre-purchases.
I’ll break it down:
The CC: EE has the following:
- CE level digital goodies - $79.99
- 60 days of game time (30 days from each of BfA and Shadowlands purchases) - $30.00
Now, if I read what you’re saying correctly, the CC: Epic Edition prevents the +30 days of game time from the physical CE from being added? That doesn’t exactly seem on the level there.
No, it does not. I apologize if my table earlier made it appear that way. I didn’t see the need to split it into two separate products but perhaps I should have.
The Complete Collection Heroic Edition comes with 30 days. The Complete Collection Epic Edition comes with 30 days from the Heroic Edition + 30 days from the Shadowlands Epic edition for a total of 60 days.
The Shadowlands Heroic Edition does not come with game time.
Just for clarification: I have no interest in the Heroic edition - that doesn’t factor into anything at all here. I guess I should simplify this since I know what the refund amount will be (that’s settled already): By purchasing the CC: Epic Edition, I have two months of game time. By then entering my CE key, I will end up with a third month of game time, yes? That is what I’m asking here.
(As you can see, if it’s this confusing between the two of us, imagine how other players that are less math oriented will react)
No. From the CC: Epic Edition you have 30 days from the CC: Heroic Edition + 30 days from the Shadowlands Epic Edition (Digital CE).
When you apply a physical CE code, you do not gain anything else because you have already received everything due to the CE from the CC: Epic.
I think I can try to break down the product in a different way.
Complete Collection: Epic Edition comes with:
- 30 days of game time
- Battle for Azeroth + BfA character boost
- And everything listed under the Epic Edition of Shadowlands
The Physical Collector’s Edition comes with:
- Everything listed under the Epic Edition of Shadowlands
- Art book
- Mouse Pad
- Collector’s Pin set
- Digital soundtrack
So since both come with the Epic Edition content, those cancel out and you only get them 1 time.
Technically, if you wanted to you could choose to resell the game code for $79.99 and have cash instead of Blizzard Balance. You’d end up with the same account content either way at the end.
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OK, then that essentially means I’m paying the equivalent of an extra month’s worth of game time for no net gain. Remember, $109.99 - $79.99 = $30.00, which is roughly the price of two months of game time. Eating the + 30 days game time from the physical CE makes this a tremendously raw deal and the math says it isn’t worth it.
If it seems like I’m being nitpicky here, keep in mind you’re dealing with a player that:
- Had six months of game time remaining on his account when Blizzard removed a critical feature from the game, which then prevented further playing. Six months of game time down the tube due to an action Blizzard took. And the cherry on top was Blizzard refused to restore the lost game time despite me not even having logged into the game during said time after the feature was removed (go through my tickets and you’ll find I’m being truthful about this part). So already I’m down quite the bit there.
- Has missed an entire expansion due to the feature (app focus lock) not being present. This meant no gold gain, no getting content while it’s relevant, no pre-expansion transmogs/mount from part of that content. No ability to get the Brutosaur mount since it is being removed in the 9.0 pre-expansion patch.
It honestly seems to me I’d be better off at this point just letting 9.0 hit, putting a month of game time on my subscription (just so I can get my characters’ UIs and whatnot ready prior to Shadowlands hitting), and just putting in my CE code for the +30 days of game time. You gotta admit, that has FeelsBadMan.jpg written all over it.
I’m not trying to rag on you - you’re just telling me how it is. But as someone that’s already gotten a raw deal, it feels like an entire ocean full of salt in the wound, as it were. It’s definitely an enthusiasm killer, ya know?
No, for $30.00 you are receiving
So you are coming out ahead as things stand currently. Of course, you haven’t purchased anything yet so you’re in a position to change what you would like to purchase. If you just purchase the Shadowlands Epic Edition when BfA is rolled into the base version of the game, you circumvent all of the concerns expressed in this thread. Though, that would mean you need to wait a little longer before returning to the game.
It doesn’t quite deal with all of the issues in the thread, since buying the SL: EE means that game time is eaten before SL launches (give or take a couple days depending on when the pre-expansion patch lands). That means that while I’ll be able to determine whether or not Rommax’s accessibility addition works, if by chance it doesn’t work, I’m stuck with $80 of Blizzard Balance I either won’t use for a long time or ever since a failure of the accessibility feature attempt means there’d be no point to using that $79.99 toward sub time.
My situation may be unique, but it still stinks, especially after being screwed over royally when 8.0 dropped. Guess I play the waiting game then. After losing six months of game time through no fault of my own, it’s once bitten, twice shy, and then some.
That’s fair.
You may want to wait to see when it shows up on the PTR but I know that means delaying your return to the game further which is the enthusiasm killer. 
What really makes it all an enthusiasm killer is I can only test the feature on the PTR, and only if it makes it into a build prior to 9.0 going live. I’d have felt a lot better about the entire situation, whether it ends well or not regarding the accessibility feature, if I hadn’t been denied the ability to restore the time I lost when the old Fullscreen was removed. That way I’d be able to test on my live LV 110 characters when 9.0 dropped without the risk of paying for a potential dud. It definitely isn’t like Blizzard would be losing anything there, especially if I ended up with said dud in the accessibility feature.
All in all, this is a hardcore downer for sure. You have to admit, having up until very recently been told “sorry you’re disabled and can’t play now, sucks to be you” and then running into this bit of a mess definitely doesn’t make a player like myself feel all that welcome. I do appreciate your taking time to break things down for me (and others that will inevitably run into the same situation with the packages).
WTB: Normal body. 
Edit: Solution marked so people using Google to search will get it as a hit.