Question Regarding Authenticator Changes

Support Customer Support
1

Greetings Blizzard,

I have a question regarding the authenticator app and information I found out as follows:

Battle.net Authenticator App Retiring 5 January 2024

The Battle.net Authenticator app will be retired on 5 January, 2024. Download the Battle.net mobile app now and migrate your authenticator to avoid any issues logging in. More information available here.

…

My question is as follows:

Will this affect players that still have / use PHYSICAL authenticators that give you a code to sign in with? I do not want to get locked out of my account, but not all of us have, or use, smart phones so are unable to use apps. I just wanted to clarify before the date came so I don’t lose access to my account. Thank you for your time. Happy holidays, Merry Christmas and Winter’s Veil to you.

  • Fro

:smiley:
:dracthyr_blob_dance_animated:

2

I’m not sure why that link doesn’t have the answer you’re seeking, but it’s listed in the sticky at the top of this forum:

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Just to touch on what mel said the key fobhave about a 7yr battery life and cant be replaced. If you cant figure out the app there some realy helpful folks here that can help.

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Thanks I appreciate it but I just don’t have a smart phone to use the app. I know I could “get a cheap one and etc etc etc” but I’m a Dwarf. I drink me ale. Live in cave. Avoid spam telemarketer calls. Simple as. (Don’t mean this hateful but I prefer a peaceful quiet life).

Suppose I’ll just have to change my password every day or some thing. :crazy_face:

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5

The folks who write the Support Articles sometimes have different ideas of what questions/answers should be in it.

We usually just add stuff to ours that we’re fairly sure will be a frequently asked question. :smiley:

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The venerable Vrakthris the Fruit Eater has graced my post with their presence once again. Off to Ironforge I go to get fruit again. Be right back! (Inside joke)

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I’ll just blink in.
:pear: :tangerine: :lemon: :banana: :grapes: :cherries:
Ooops! No apples.

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“AGH! IT’S THA QUES’ THIEF BA’ TAE TAKE ME REWARD AGIN!!!”

Been a while hope you’re doing well. Happy Winter’s Veil to you. :dracthyr_blob_dance_animated:

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You must have gotten all the apples. I couldn’t get any.

Happy Winter’s Veil to you too.

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" Go’ tae keep those blasted docters awai they jus’ want me gold!"

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No mangoes, either. That’s okay, though… everybody knows mangoes are for turtles toitles.