I’m really upset. I submitted a ticket (#105248331) because Khadgar didn’t appear after I defeated Gul’dan in “The Nighthold: Lord of the Shadow Council.” The Game Master told me to abandon the quest and try again. I did exactly that — and all of my progress reset. I had already completed 3 out of 4 weekly runs, and now I have to start over from the beginning.
I reopened the ticket to explain what happened, but I was simply told there’s nothing they can do. No apology, no compensation, no attempt to fix the situation. Just a canned response.
I recently returned to WoW and restarted my subscription after a long break. But within just the first two weeks, I’ve already encountered multiple bugs in raids. And now, with this support experience, I honestly don’t understand what I’m paying for.
I’m not asking for anything outrageous — just that my progress be restored, or at least that the support team acknowledges when their own advice causes players to lose weeks of effort.
Right now, instead of enjoying the game, I feel like I’m being pushed toward canceling my subscription. And that’s incredibly disappointing.
Unfortunately, abandoning a quest and retaking it is a baseline recommendation when it comes to misbehaving quest progress as it usually does knock things loose that hang up, which is why it was recommended.
It does also come with the caveat that all your progress is lost upon doing so.
There is no system in place for a GM to restore previous quest progress or auto-grant quest completion without developer permission, and that will only happen in the case of issues affecting a wider portion of the playerbase, not a single player.
If you would like to see the developers extend that kind of power sometime in the future, you’ll want to make note of it in the survey you receive at the end of your ticket interaction, or perhaps a new forum post over in Support Site Feedback.
Unfortunately, that’s not something that a GM is able to do
As for feedback about the ticket interaction, once the ticket is marked as resolved, a survey should be attached to it for you to fill out. That feedback goes directly to the GM’s supervisor for them to view. While they do not tend to reach out via the feedback given, they do take that sort of feedback seriously and it helps to provide the GM team with more information moving forward.
But honestly, I don’t understand why I’m paying for a subscription and buying mounts, cosmetics, etc., if this is the kind of support paying players receive. That quest takes a full month to complete. I lost all my progress because I followed bad advice from a GM, and no one can do anything about it?
It feels like my time and effort meant nothing. This experience really made me consider canceling my sub — and I’m sure I’m not the only one feeling this way.
Sadly, as Pearl said, they don’t mess with quests unless the devs gave them a greenlight on a given quest beforehand. They often have folks restart quests, it often fix the issue, if not as a player would report such, it’d be push towards the QA on the bug report forum to look into.
It wasn’t bad advice though, it was the troubleshooting advice that was correct. Unfortunately when you abandon a quest like that it resets progression, that is not a bug it is a feature. It is meant to reset the quest so that anything that might have bugged out is reset and the quest can be tried again.
I know it is not the best outcome, but this wasn’t something a GM was doing to mess you up, or to have a laugh. Sometimes bugs happen and we have to re-do things. I’ve lost count of the amount of games that I’ve played and lost progress in due to a bug. It’s just the nature of gaming.
