Quality of Customer Service

[Kozzae-doomhammer (Kozzae)]

@Bringitbb-deviate-delight

The real question is, what is the purpose of customer service - if not to appease customer complaints or issues.

Actually, a CS rep posted a thread you might be interested in that highlights what CS in wow does.

Spotlight on: Game Master Help

At some time during your journeys through Azeroth, you may find yourself in need of a little assistance from one of our Game Masters. We understand; that’s why we are here! Although we try to help whenever we can, there are some limits on what areas and issues our staff can help with. With that in mind, we wanted to give everyone an idea of the kind of assistance that our support staff may be able to provide. First, let’s cover some things that a Game Master is generally not able to do. Gam…