I have been instructed by customer service in ticket 102612953 to put up a post here for fixing. This is for SOD.
When the PTR vendor was spawned I purchased a duplicate tier 2 set to the one I had. The server alert went out saying these items would be removed so I returned them to the vendor. Come Tuesday, all my boss-dropped tier two was removed, but in addition to that my recently purchased undermine real vendor bracers were also removed.
I get taking away the stuff from the PTR vendor and I am fine with that but the way this was done with hard-earned drops being removed is a huge gut punch and these drops need to be restored.
This log was from the month before the purge and shows me wearing the gear that got deleted; WCL report id: W7gt6AFLdXxrpYaB though I am positive that Blizzard can independently confirm I had these items.
You do realize that this is the exact location they sent me to right?
Also, you should probably stop stalking me.
from “Game Master Eldosnal”:
I understand that you lost some other items that you legitimately earned besides the other pieces as they could have been affected by this wipe unintentionally, and it will be necessary that you report it. Us, folks at Customer Support can’t directly fix these mechanics-related issues, so I would strongly suggest you to report it on our bug support forums with as much information about how you obtained the items through the link I’ll provide below. Along my GM escalation we’ll have the appropriate team to investigate this and make the next call, thus your help on this by reporting the issue, is highly appreciated. Please note that reports submitted do not receive a personal response, but they will be directed to the responsibles for addressing them. https://us.forums.blizzard.com/en/wow/c/support/bug-report/17
Lowering yourself to personal attacks huh? You also moved the goal post.
You said prior that they advised you to post here from the ticket, which was already corrected earlier. Saying that the ticket ID is older doesn’t change anything.