The heroic PvE tier items and the elite scaleable PvP items are purchased with the exact same currency, have the exact same icon, and exact same name. I made the idiot mistake of buying and equipping the heroic pve gloves on accident, 431 ilvl in pvp btw so it’s worse than even honor gear and now the extremely valuable tier token is completely worthless.
Pretty absurd that there is virtually no difference between the items from a UX or currency perspective that would prevent this easy mistake. In any case, it was a stupid on my part. Don’t be me.
I’m sorry that happened and yes it’s stupid they made it so easy to pick the wrong thing. You probably already have but if you haven’t, I would submit a ticket. I bet they would replace that for you.
Yeah, I submitted a ticket. It’s such an easy mistake to made given the entire context of the purchasing experience that I wouldn’t be surprised if they were inundated with ticket requests for this right now.
I’ve already heard multiple stories of gms just straight up saying “no, too bad” to things related to this tier vendor, so I’d be surprised if this is any different.
The window shouldn’t go away if you equip it, that’s the part of the system that is stupid. But I guess people would just keep buying, wearing for 1.9 hrs, then refunding for some advantage.
Yeah, I had to do this in wod to finish my elite set because the conquest rollover was only partial and the elite pieces themselves were expensive and cost conquest so if you started queuing too late you’d be left with half a set.
Yah so Blizz denied my ticket to have the item refunded. I understand the black and white of the refund window, but I do feel there needs to be at least a little acknowledgment to the fact that the items are the same exact name, same exact item image, bought with the same currency, sold from the same vendor … it’s almost like they’re baiting people to make this mistake. Not the type of user experience or game design you’d expect to see in a nearly 20 year old MMO
Actually this is exactly what i would expect. They did this to minimalize the amount of work to optimize the amount of profit they would get from said work by only needing 1 person to create the asset, and maybe, 2 additional person to implement it into the vendor.
They won’t help you lol. They’ll tell you “it prompts you before you buy it and you said ok so sucks to suck”. Watch lol itll take 3 or so days to get that response exactly.
But there is a line between efficiency and practicality, especially when it comes to a product people are consuming. Creating a separate vendor, or even simply a different currency, to avoid players making easy mistakes down the road seems like a very practical thing to do. I’d argue the labor required to perform this simple development task is smaller than the labor required to spend an entire patch having CS reps responding to people making this mistake, so it’s actually a better business decision. Especially in the grand scheme of a major content patch, such a simple task is surely a tiny fraction of development time.
Simple reading would fix the problem
Yeah, no one ever denied that. It’s about the flawed design enabling such an easy mistake when there are easy alternatives available
