Problem with "Parental controls"

Hello,

For the last year or so i had “parental Control” activated on my account to monitor my play time. Recently , I had to add a birth date to my account because i could not access “store” from the in-game panel.
So , I open a ticket to ask a GM to add my birth date to my account so i can get around the parental control restrictions.

GM ended up removing Parental Control completely , Which was not what i asked for.

Now, when i try to access my Parental Control panel i get stuck in a loop, It goes like this:
1- Login to Battle.net account settings
2- Click on “Parental Control”
3- Enter the E-mail associated with the parental control.
4- Asked to enter the code that was sent to the aforementioned E-mail.
5- I enter the code , at which point i get : “Parent Portal have been updated” , Then get asked for another code.

I contacted GM again ,they logged me out of my account , asked to clear Cache and cookies" i did" , Then try again.

It did not work , I still can’t get access to Parental control Panel.

Any ideas?

1 Like

Try another browser or try from your phone.

1 Like

Hi !
I tried from a phone that i have never signed to my battle.net account from before. No cache or saved logins etc.

Sadly i get same message , "Parent Portal have been updated” , and remain on same page asking for a code. I don’t get access to the Control Panel.

Okay, since this is an account issue, I recommend editing your original post here and relocating the thread to Customer Support — they will know more about this, or a blue may assist you there.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.