Problem with Gift sent to friend for game time

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1

Hello, I sent my friend game time as a gift through the online store shop thingy. How long does it typically take for them to be able to use it for apply to their account? my friend says she did not receive the e-mail from Blizzard about the gift yet and even checked spam folders etc. I opened a support ticket too just in case but what is the typical turn around time for them to be able to use the game time?

2

Does your friend live in Australia? If so, there are some regulations that prevent the unsolicited sending of email. In this case, the email with the game time gift would have been sent to you instead of your friend. You’d just need to send it to them!

If your friend isn’t in Australia, it could be an issue with their email provider blocking the email. I’d ask your friend if they have any other email addresses with a different provider.

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3

No we are both in the USA.

4

I have looked everywhere in my email account and on battle.net. We aren’t sure what else to do… Help?

5

That’s where I’d start then. You may need to wait on your ticket so that the agent can change where the email is going.

Just to be thorough, have you checked your own email to see if it maybe went there?

6

Well we both use Gmail, never had an issue having blocked e-mails from Blizzard.

7

It’s good you opened a ticket. Hopefully it gets sorted out soon. Did the payment for the gift go through?

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8

It sure did, I have the actual e-mails from that and the order #.

9

How long ago was the gift purchased?

Also, check your transaction history. Make sure it actually says completed and not failed.

Also, Live Chat should be open now. That would be much faster than waiting on a ticket.

https://us.battle.net/support/en/help/product/services/334/338/channels

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10

A couple hours ago I did it and it go through, it did not fail as I have the confirmation and order # and status says complete. :slight_smile:

11

When you received the e-mail from Blizz confirming the purchase, did it also have the redemption code in it? If so, you can send that to your friend and they can enter it manually too.

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12

Yes I just found that and just sent that to my friend through battlenet social. She is all set now thank you :joy:

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