cant get sign in don,t have old phone # need to talk to a real person it wont let me in to talk to anyone with chat or anything getting really pissed off
What kind of authenticator is it? Mobile or physical device?
Are you able to follow the steps to remove it?
1 Like
my phone mobile
And is it on the phone you no longer have access to? Or can you follow the steps in the link I provided and remove it?
1 Like
If you’re not able to remove the authenticator yourself using the link Perl provided, then you’ll need to open a ticket with our support team to have your identity verified and authenticator removed.
Logging in is not required to open a ticket for this. You’ll want to start here. You’ll be provided a couple of options to verify yourself but if you can’t use them, there should be a link that allows you to attach a government issued photo id for this verification.
1 Like
it wont let me do any thing no ticket no code nothing
Why not? Can you elaborate on what exactly is happening when you attempt to open your ticket?
1 Like
it wont let me prove who i am be cause i dont have my old phone # anymore so i cant get a code
Ok, that’s what I mentioned before - if you’re not able to use the options provided in the big boxes, there’s a link for you to attach a photo ID instead.
1 Like
thank you for your help
2 Likes
Is your email address still the same? You can screen shot the restoration code for your mobile authenticator so you can restore it in the future without this issue coming up again.
1 Like