Problem completing a subscription purchase

Cool so this bot claiming to be a game master just responded to my ticket with a generic copy paste reply and offered 0 help to the fact your company has charged me for my sub and not given me any game time after emailing me confirming I had resubbed. I got one 5 minutes later saying my sub has now ended and my account frozen.

This is a responce I got to asking why I was charged money removed my account.

Not single answer I was given says this is anything more then generic responce and no actual checking of my account was done.

Hey there!
Game Master Laenowatar here, at your service! I received your ticket and want to help provide some information on this.

I understand you’re getting an error when making a purchase. This is usually a payment authorization failure. I recommend the following steps, you can try making the purchase in between each.

  1. Update the Payment Profile information
  • Try refreshing the Payment profile. Log into your account on Blizzard com Go to account settings Payment methods. Once you’re there, delete all the saved payment options. That’ll reset your payment profile. After this, reattach just the payment method you wish to use, and try to make the purchase again.
  1. Network issues
    -We’ve seen some network problems cause errors. If the error pops up when trying to add the payment, or if the payment gets stuck at loading, try this: Add the payment profile through a phone Device browser not connected to the current network. Use the mobile data plan and add the payment through the website.
    -A different browser may also help

  2. Contact the Payment Provider
    -Sometimes the payment provider will block purchases with Blizzard Entertainment or Battle net Contact your bank or card provider and make sure everything’s authorized.

  3. Alternative Payments
    -Paypal: Attach the payment to a Paypal account. This acts as a different payment method. Oftentimes the payment will add and work through paypal

Hope that helps out! Take care, and as always, I wish you an epic experience and a wonderful day. (^_^)/"

Can we please have proper game masters back who care about the players actually enjoying the game cause if this isn’t a bot fk me person should lose there job as they are clearly not even attempting to do it.
(Msg edited to allow it to be posted as they claim no

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Wow, the ignorance in your post is astonishing.

There are NO bots responding to tickets. They are humans. Templates are used yes, to keep information uniform.

Good thing you’re not in charge huh? Ever made a mistake in your life too? Yep.

What faultfinding have you done? Checked the account management page? what does that say?

If it’s failed, it’s failed for a number of reasons. Any money “taken” will probably be sitting in temporary holding and returned to the available funds depending on the paying company process . Usually this shows as “awaiting authorisation” or similar.

The information provided in the ticket is valid. Have you contacted your bank?

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Might also want to edit out the masked profanity. Hate to see anyone lose their ability to post of the forums for breaching forum rules.

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All of the information in the reply seems to be good, your payment probably is failing for some reason.

Start by clearing out older payments, and add back a current card.

Any failed payment might look like it was taken from your bank, but will drop off after a few days.

And yes, please edit your post to drop the masked language, really doesn’t help.

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You submitted a ticket asking why your account had not been upgraded after purchasing a subscription. Upon reviewing your account and order history, the Game Master saw that the order had Failed.

There could be many reasons for an order to Fail, so the Game Master appropriately provided you with a list of things you could check on to see if:

  • Incorrect or out of date payment information was used during the order
  • You were experiencing a connection issue during the checkout process
  • Your bank was blocking the transaction for some reason

This was a “proper” Game Master, and they appropriately offered a very detailed list of troubleshooting you could perform.

Now I do see that a failure message was returned from the bank indicating there were insufficient funds on the payment method you attempted to use for the order. So I would focus on steps 1, 3, and 4 from the list of troublesooting the Game Master provided. I’ll elaborate on why those 3 specifically -

  • For 1: If you used the wrong card information for the order, then there may not have been enough funds for the order to complete.
  • For 3: If you have enough funds, then the bank is returning incorrect information and you will want to contact them to understand why.
  • For 4: If you do not have sufficient funds in the account you’re trying to use, then you will need to use an alternative payment method with sufficient funds.

Your follow-up ticket indicating you were charged is incorrect. Since this order failed, you were not charged. If you are looking at your bank account, you may be seeing an Authorization Hold. This is something you see a lot for debit/credit card purchases - a hold request is sent to the bank to confirm that the funds are available and let the bank process the transaction. If the transaction is canceled, or fails, then the bank releases the hold after a few days - no funds are actually taken our of the account at that time.

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Farewell Fireknigh, best of luck to you.

If you should wish to return to the game, please make sure there are sufficient funds available on the payment method you attempt to use for your purchase.

13 Likes