Private message harrasement

I have that turned off, it isn’t the language that bothers me. It’s the blatant breaking of one of the biggest rules IMO. The words he used … I would be banned FOR SURE, the fact that he then PMd my wife as well. It has been how many days now? He is logged in and playing as I type this. I have zero faith in Blizzard now, unreal, what a joke. All the " we create a safe place blah blah blah" is obviously just for show.
And i now this and wont be reporting anything anymore