And after 30 minutes of trying to find the ONE comment out of who knows how many, you might get lucky and find the answer. I was having issues with one in ringing deeps and every so often I would get a clue about what it might be.
Of course, I discovered it was bugged but luckily today when I abandoned it the third day I tried it, the comment to drop the quest and reaccept worked. So asking your customers to waste more time because of unposted known issues is quite apathetic.
Maybe you can help me understand what exactly do GMs help with these days ? Because i opened some tickets about an item that i paid real money for, that vanished from my account, and they basically said that they aware of the problem, and that was it, i mean thats great, but im still missing my item… GMs do not solve any problems lol
ive been working this one out for a few years now on 1 character. i just want a check off in my head. im not just deleting things where i can make good gold, ya know? Audreeana was being sarcastic and its quite funny imo
Ah, feels like you’re in for a rude awakening when these companies make it abundantly clear that the whole point for AI is to cut costs. That’s it’s primary function, it isn’t to offer a superior service.
They don’t let GMs just fabricate items usually. It is all based on logs. Of course if you bought something there is a transaction history! Usually it being missing is a display issue, or a back end account issue. Neither of which a GM can fix. Those are bugs that have to be fixed by the actual software engineers. Them making you a new one in the mean time can make things worse when the bug gets fixed.
It seems they are aware of your specific issue though based on your comments, so hopefully that gets fixed soon.
Had the same issue with the renown 11 hallowfall neck on my alts (during EA) - the quest wasnt showing up. Submitted a ticket and just said “any reason why we cant pick the quest up” the response i got was essentially “lol yeh thats weird, no clue, if theres nothing else will close the ticket” pretty sure at this point the “GMs” are just community forum managers.
I remember when youd open a ticket, have a bit of RP chicken, until either one was like “ok so heres the issue” and the GM would work with you. These days its either “yeah no clue fam…” or “check wowhead because i dunno”.
Thankfully after 3 odd days someone that isnt an overqualified discord mod found the sequence of quests you needed to do for the R11 neck quest to show. Players providing again.
As someone that works in pretty high end tech/support, typically when you have an end user having issues, you help them by searching too, theres a reason IT jockies are called “professional googlers” not just tell the end user “just google it lol, peace!”.
to think blizzard support was once considered stellar and a good selling point.
the tough part was done (being good in the eyes of the customers)… they just had to maintain it. it was quite a positive experience dealing with support/gms back in the days.
now it’s a different story. you usually just get slapped with some copy pasta and your ticket closed without resolution.
yes but it likely will improve service in many areas - I am also looking forward to dealing with AI when I phone the tax service and I won’t have to wait 2 hours on the phone and get someone I can’t understand because they barely speak english or someone who gives me a wrong answer
well said queen
Well i been here since vanilla and i know back then when you where missing items, they would just send you another one in the mail, so they can fabricate items
GMs would also go as far as giving you gold / items back if someone ripped you off in a trade
They cannot. They were using the restoration tool. The same restoration tool that we as players now have access to. At the time, that was only available to GM’s. The only difference is, we can restore items ourselves now.
Hmm, that actually is pretty bad and possibly a new employee who won’t last much longer if they caught talking to players like that. And since everything is logged, they will upon their first review.
All companies occasionally hire a dud by accident. I’m sure the rest of the CS staff is much more professional and friendly. 
Ever since they lost 5 billions players they had to fire a lot of customer service people years ago. The downfall of the super awesome GM that showed up with magical abilities started perhaps in Mists and continued onward as millions unsubbed from pandaland and No Flyers Allowed expansion.
Wouldn’t be surprised if MS also fired the rest and said group it with our own customer service departments or something. MS will continue to layoff like crazy here and there I think as it tries to squeeze out profit after the super expensive merger. Heck they’ve already deleted entire studios this year.
Keep those resumes updated duderinos!
even after this massive show of feathers, there still doesn’t seem to be enough information.
i would hope you provided a whole lot more detail in the ticket?
so what’s the deal?
is the puzzle not solving?
is the puzzle solving but not providing any loot?
is the specific area impacted by phasing caused by quests/dailies?
is it possible that you tried looting it with full bags and it got sent to your mail and expired?
right?
how dare people try to offer assistance.
they’re so rude.
ah… the good old “everything”.
we should have started there.
… have you checked your bank?
Items you vendored yes you can restore those using the tool, but not items that vanished from account lol , that is where people need a GM lol, which you said can not do that lol
How long until CS responses are just a link to google so you can search for the answer yourself?
They still do that as well. They have access to other information that we can’t see in the item restoration tool. In fact, I’ve had them send the completely wrong items to me as recently as last year.
Iv posted on top that they told me its a known problem that my item has vanished from account, but thats it… no item restoration, what do i do with that, specially when paying money for it
I wouldn’t be surprised if their directive is “known bug with no documented resolution = don’t send because we may fix it and award a dupe by mistake, anything else = verify they had it and send it.”
I guess.
No there is purchase receipt on accounts who bought it lol