As the title says i accidentally choose EU1 instead of US1 . So my friend gifted me this game time and I chose EU1 instead of US1(where i play). I would like to know if there is a way to reverse this since I do not play and have never played in any Europe server. Please I need a solution to this problem since I’ve been about 4 days without any response.
Almost 5 days with my ticket open and im afraid this game time will expire without a solution.
Tickets are averagin 1 to 2 weeks unfortunate ly my suggestio if you opened a problem with. Purchase or asked for a refund they can hopefully help out.
The good thing is that they base the timeliness of your ticket based on when it was submitted, not when it was answered. They know you cannot help the ticket times, that is on them.
That said, you may want to talk to your friend and see if they can’t get the game time refunded? That may be the easier option if the self-service tool will let them do that. Then they can just purchase it again and regift it to you - where you will probably be watching a lot more closely as to which account you’ll be applying it towards.
https://us.battle.net/support/en/help/wf/wow/1151/1152/submitted
Yeah i told my friend to tried that it says the gift is already claimed (oc by me) and they cant refund it . So i guess i just need to wait sadly.
Ah, it was worth a shot. I’m sorry.
Do you recall which ticket category you submitted it to? Just to make sure it’s in the right spot to be answered as promptly as they can manage it?
While generally most times it is very clear that folks should only submit one single ticket - if the one you’ve got open right now isn’t submitted as a “Purchase Failure”, I would suggest going ahead and opening a second one in that proper category. Billing and account issues like this are in their own queue, separated from general game issues. I would crossreference ticket numbers just to cover all of your bases.
Yeah i did it twice because i didnt know where to do it . One was in payment (not listed here) and the other one in Account (Code or key problem).
Sorry, didn’t see you had responded while I was editing my post.
I would leave whichever one you posted first and delete the other. You can use the link I provided above for Purchase Failure. The “Not Listed Here” is kind of the low hanging branch. Going specifically as Purchase Failure is the better option.
Yeah i just did what you told me . I just open a ticket(purcharse failure) and delete the other one . Thank you for the responses!
Most welcome! I know the estimated timer on the ticker is a bit terrifying right now, but that isn’t your actual response time expectation. While general tickets are upwards of two weeks, I saw one of the SFAs fairly recently mention most billing and account-related issues are being addressed in roughly 2-5ish days.