Please help, Can't transfer from SOM to ERA because mail never arrived for me to delete

[Sendryn-sentinels]

There is nothing to fix, unfortunately. There was an announcement about this:

@Kaivax

If you have not yet done so, you must log in and clear your mailbox and end any auctions you may have before February 21. You must also disband your guild if you are a guild leader. Free Character Transfers cannot be performed on characters that have active auctions, mail, or are guild leaders.

Season of Mastery realms will be available in this state for at least 3 months to allow anyone who wishes to transfer their characters the opportunity to do so before the characters become unavailable permanently.

We strongly encourage you to take advantage of Free Character Transfers within the next seven days, while you still have the ability to enter the game world.

You could try a ticket, but there’s nothing anyone here can really do. If you have feedback, I’d post it in that thread over there or start a new one in that forum.