I’m not sure what section this needs to go in. I’m not sure what ticket category to create since none fit. So I am going to try a few things.
I walked into plaguefall and fell through the ground and died. I try to login, fall, and disconnect. My friend said this happened when he tried to get to a dungeon earlier. Hours later he still couldn’t access his character. So I called him and asked “was that instance plaguefall” the answer was yes. Two different computers, two different states, two different times, and the same result. Neither of us can use our toons. We both tried to do the “move it to a safe place” option and it didn’t work for either of us. I hope this isn’t one of those deals where I have to wait for weeks since I have been waiting for this timewalking event for a mount that I really don’t want to wait months and months for. What can I do to fix my character that is falling through the world. Plaguefall is obviously broken.
Two things you can try - stay logged out for about 30 minutes. This will cause a soft reset. If that doesn’t work, you can use the character unstuck system - via the support link on this page.
Unstuck service did not work for me or my friend. My friend who had the exact same thing happen in the exact same instance cannot use his toon using these methods and this has been going on for hours.
But what about the 30 minute logout Nephe described? That quite often ‘resets’ characters to another location if you’re falling through the world, etc.
My apologies in asking… but you didn’t say either way.
If you have logged out and waited and also tried the unstuck service, then you’ll need to put in a ticket for help:
hey sorry for bothering but I have the same problem in the same dungeon with my character did everything the unstuck service and waited like 3 hours idk what to do if you have a advice I would love to get advice about it
Yeah, this broke my character too. This is a prime example of why I will not pay hard earned money to play this game. I figured with a couple new expansions out I’d see if it was worth paying for again, but the first random I pop into I am immediately in the purgatory of Shadowlands map disconnects I had laughed about watching my favorite streamers. No fix nothing works goodbye WoW it was fun a few years ago before copy pasta hit a critical mass.