Physical Blizzard Authenticator

Support Customer Support
41

Nah, you should be able to remove it either by yourself (if your login hasn’t expired) or by opening a support ticket. Our Game Masters help with this all the time.

4 Likes
42

I use gmail for my battle.net which has authenticator on it plus authenticator on my blizzard account to make it hack proof with gmail

2 Likes
43

So if one were to want to switch from a physical authenticator, to the Mobile app, what’s the proper procedure? I looked in the account settings and saw where I could REMOVE it, but not where I could switch to a different one. Or maybe I can set up the app in such a way as to replace the physical device without having to change the account settings?

44

You will have to remove it at least once on the bnet account level.

2 Likes
45

This, yes. You’ll have to remove the physical one (easy enough to do if it’s still functional and/or you know your security question answer), and then you can attach a mobile one. The process is actually quite quick if you aren’t in a position that requires GM intervention/assistance – not more than five minutes.

2 Likes
46

Wouldnt the SMS code work just as well my authenticator went kaput and just been using the sms code

47

Yep, that’s an option too. Hell, sometimes I use SMS myself, when my keys are out of reach and I’m too lazy to get up.

1 Like
48

Guess i should get the mobile app and remove the key fob but too lazy.

49

Ideally, you should use both. While SMS will notify you of changes and allow you to verify your identity to the account for recovery purposes, it doesn’t actively block logins. So, if an unauthorized login is somehow able to slip past the usual “suspicious activity” locks the authenticator is needed to prevent access to the account.

4 Likes
50

It’s easy, might take 10 minutes tops including downloading the app. And the mobile app is a lot better for lazy people, no more manually entering a code, just one-touch validate the login and you’re good to go. I just did it not 5 minutes ago and I already love it.

4 Likes
51

Can’t speak for the mobile app, but when I removed my old key fob and replaced it with a new authenticator, it took less than two minutes.
Process was:

  1. Remove old authentication via web.
  2. Confirm removal with SMS.
  3. Add new authentication via web.
  4. Confirm add with SMS.
5 Likes