Physical authenticator

[Jetsum-echo-isles (Jetsum)]

@Thahl-whisperwind

Customer support doesn’t support customers…I get that.

No, but Customer SERVICE does.

[Rufflebottom-bloodhoof (Rufflebottom)]

@Thahl-whisperwind

support customers

You are not asking for support. You are asking for a change to authentication. That is a Development issue, not Customer Support.

[Vrakthris]

@Thahl-whisperwind

Customer support doesn’t support customers…I get that.

I’m sorry, Thahl, but Customer Support isn’t “provide whatever I am asking for because I’m a customer”. It would be wonderful if we could but some things are entirely out of our purview.

The best we can do is provide what advice and guidance we can for the situation.

@Thahl-whisperwind

I am running concurrent threads for visibility.

While I appreciate your reasoning, it doesn’t really work like that. The Customer Support forum isn’t monitored by our game or system developers. Any suggestion/feedback for aspects of the game, including account management, need to be directed appropriately.

That can be posting in General Discussion or through the Submit a suggestion option through the Support menu in-game.

As nothing more can be achieved here I’m going to close these up.

Thanks, all!