Yeah agreed. It’s interesting that it’s on that support page but they still have not added to the list of known issues and have no guidance on whether we should:
- wait for them to fix
- submit an in-game ticket to fix
- re-do all the quest work and re-buy everything (this is not a fix)
We also don’t know what other quest progress has been reset in the game. I know of pet battles, islands, warfronts, and one HoA quest line that have all been reset for my accounts. But if I looked around would I find more? not sure.
I think if they could add it to the list of known issues we’d at least know they have acknowledged it and are working on fix for it. The support article seems to indicate that so hopefully it is true and they will restore everything. But when? For many of us it means no pet progress until a fix comes through.
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So I just got my ticket response from 3 days ago. They say I haven’t done the ‘racial pet battle quest on my account’ which is nonsense because I’ve literally done every pet battle quest in existence.
I even humored the GM and went to Azuremyst isle, took the ‘Learning the ropes’ quest and the game will not count progression after winning a pet battle, so I can’t complete it nor turn it in. My guess is because internally, my character has already done that, but the quest interface thinks I haven’t.
I know everything is on fire at Blizz currently, but it’s a bit disturbing that GMs aren’t even made aware of this issue and are currently giving incorrect advice and information to us. We’re talking about YEARS of progress invested into this game mechanic…us pet fanatics take this stuff seriously! We also cannot BUY new battle pets to learn either… (looking at you microtransaction department)
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Exactly this. I’m at least a little relieved that I can still collect charms…but not being able to finish collecting all of the pets I’ve missed over the last 6 months or so during this period of zero content is …less ideal. ^_^;
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Having the same issues described here as well, submitted a ticket as directed by the support article. I did a character transfer yesterday since they’re on sale, so I guess that’s the likely trigger. However, I did a character transfer a week before that, without any problems afterwards, so I guess this is more than likely something introduced with pre-patch.
As others have mentioned, I was able to re-train pet battling and can at least do dailies and such now. But until this is addressed, the collectors among us with more than 1000 pets can no longer learn any new ones from any source, be it wild pets, caged (e.g. from the AH or friends), loot drops, store, etc.
Certainly hoping this will be fixed soon, or that customer support can at least get us back where we were manually via tickets. If anyone does get a proper resolution via their ticket, please let us know. I was hoping to do a couple more character transfers before the sale ends, but might hold off for a few days if this turns out to be a drawn out problem.
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Here is my official response from opening a ticket (tl;dr - Customer Support cannot help)
Howdy ****, this is Tech Specialist Game Master *********** at your service!
Before I jump into it, I wanted to apologize for you running into this issue as I know that issues of this nature can be frustrating. We more than most understand how disheartening it can be when you are working hard to get something and a bug gets in the way of achieving your goal.
However, while we understand your issues more than most, we here at Customer Support are not in a place to make changes or fix bugs in the game, that is something only the Development and Quality Assurance teams can do. While we would love to be able to fix issues of this nature, the only thing we can attempt is some raw troubleshooting and if it does not work, forward these findings to the Dev and QA teams to be investigated and hopefully resolved. As much as I wish we could intervene on issues relating to mechanics or events such as this we simply cannot and I sincerely apologize for that. 
However, I do understand where you are coming from on this and I will get this forwarded up for you again. Hopefully this can be looked into quickly and fix implemented soon but in the mean time we recommend that you keep an eye on the Forums for a response on the issue or for a hotfix to be pushed as well.
https://us.forums.blizzard.com/en/wow/
https://us.forums.blizzard.com/en/wow/c/support/bug-report/17
That said, if you happen to come across a bug or any other instance of the game not working correctly, we strongly recommend that you submit a Bug Report through the “Submit a Bug” feature found in your Help Menu. While this does not get you a response of this nature, it does send incredibly important information about your character and the situation to the Development and Quality Assurance Teams to check into further and get them resolved if there is an issue present. =)
https://battle.net/support/en/article/reporting-a-bug
So great of them to have the website direct us to a department that cannot help.
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Yeah, that’s definitely not helpful, especially after being directed by that support article to create a ticket.
It is obviously a bug, anyone can see that, and it’s great that they’re aware of the bug and will fix it. But we’re past that point, in our cases the bug has already impacted our accounts and we need a GM to manually correct it, the support article says as much. Furthermore, there is even a post in the customer support forum with a blue reply confirming again that we need to contact a GM:
https://us.forums.blizzard.com/en/wow/t/pocket-pet-portal-stopped-working/687999
I imagine that there’s just a miscommunication somewhere, or GMs haven’t been caught up on the issue and what they need to do. Maybe I’ll post in the CS forum to see if we can get the right visibility and/or further clarification on what we’re supposed to do to get our accounts fixed.
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Hiya. Wondering about an update?
I posted in the customer support forum too, guessing that’s where this should be at this point (since we’re past reporting a bug). Plus it seems there’s more blue visibility, or at least replies over there.
I’m sure a solution will be in place soon, just has to work its way through the machine, and in the meantime assume we keep submitting (or re-submitting) our tickets.
It’s strange the way it works between bug report and customer support forums.
This issue was initially reported on customer support but they insisted that it was UI related. Of course it needs to be verified that it isn’t add-on related because so often addons do generate issues.
But when a full UI reset does not fix the issue it needs to be categorized as a bug. However the customer support forum says, “if full ui reset doesn’t work we can’t help you. Go to the bug forum.”
Which people then contributed here and got “we referred this to the team” but never added to the known issues list.
When submitted as bugs through the WoW client it ends up back with customer support. Like one huge crazy support circle.
In the end it’s a great way to delay people reporting the issue but a terrible way to find and fix issues that are breaking portions of the game.
As I said before, if this bug affected a streamer/tuber it’d be fixed quickly. But here we are…
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Well, I tweeted Blizzsupport and they asked for ticket ID #s, so I linked both of mine. Hopefully with us continuing to report this, they’ll acknowledge it at some point 
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Update: Purchasing another Pocket Portal DOES unblock you from collecting more pets, provided you have all of the appropriate achievements. So current workaround to be unblocked is: Go to pet trainer in any city > Re-learn pet battling > go to Dal and purchase a Pet Portal = success!
Blizz CM on twitter verified QA is looking into this issue and a fix should be in the works. In the meantime, we can at least collect and battle again.
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I’ll wait for them to fix it before I spend the charms on something I’ve already learned.
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More information:
I have done some character transfers in the last few days.
I did completely reset my UI before the pre-patch, and am running no add-ons.
I do have multiple accounts that share mounts and pets.
I was very distressed to learn that among the hidden, secret quest flags that have been reset is the one for Uuna the Draenei ghost orphan. My wife, son, and I had only recently made some progress on this secret, getting up to the point where we’d completed the scenario-type event that starts in Dragonblight. Today we attempted to move on to the next step, in the Veil of Eternal Blossoms, but my Uuna had reset back to the beginning of the whole sequence, and was frightened by the darkness. I myself am frightened by the possibility of other secret quest flags that I’d completed over 16 years that may have been reset.
I’ll add that I also have multiple accounts, and as part of the character service I bought (server transfer) I also moved that toon to a secondary account (under the same battle.net). Not sure if this is relevant and it’s only us that are being impacted, or if it’s people with just one account as well.
It is a bit worrisome to see that other quest IDs are perhaps being reset, which we are not, nor may ever be aware of. After reading your post, I used the “/run” macros that often exist in secret guides on wowhead to check progress, and noticed several cases where the hidden quests were reset, and some where they were still completed. For example, the Kosumoth mount hidden quests are still completed. However, the Riddler’s Mind Worm quests were reset, as well as Uuna as you mentioned.
I also checked a few of the pet battle quests, and couldn’t really find consistency there either. For example, the “Beasts of Fable” quest is still completed, but all the falcosaur quests from Legion are not. Had hoped this would be isolated to only account level quests like pet battles, but that may not be the case.
In any event, doesn’t change much, just additional info for whoever is monitoring this forum. This wasn’t broken before so I’m sure the devs will be able to fix it. Getting a little worried about how frustrating it’s going to be for us to get it unraveled on our accounts, and in particular what we haven’t yet noticed that is missing… but I’m sure it’s solvable.
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Just wanted to pop in again to say that I only have one account and have always had one account and all of this is happening to me. I did do a character transfer, but not on my main that I do all of my pet battling and achievements on. As with everyone else I’ve completely reset my UI and have zero addons. I saw that a transfer could reset the max pet allotment, as someone posted above, but the quest resets are still unexplained.
This has happened to me also after a realm transfer
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My husband and I both bought faction change/realm transfers. His account is unaffected by this bug, mine is.
My account was created and has been played since 2008.
His account was created and has been played since 2010.
He started playing in Cata, I started playing Wrath.
I am wondering how old the other accounts here are that have been affected since the common ground of server/faction transfer doesn’t apply to my situation.
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I’d just bought a character transfer…this account has been around since Vanilla. I transferred a toon from it to one of my alt accounts.
A GM answered my ticket a few hours ago, and mailed me a Pocket Pet Portal (the 1500 one). Ticket’s still open because I’ve already bought the Interdimensional Pet Portal (the 2k limit one).
I also, at their suggestion, submitted an in-game bug report.
So, I’d say submit an in-game bug report if you haven’t already, and wait to see what the ticket says…
This also happened to me. At first everything was reset and I couldn’t slot any pets. I then had to do the first starting quest just to open those up. Later I realized that my pet capacity was reset to 1,000 down from 2,000.
I hate to be melodramatic, but battle pets is all I really focus on anymore, and this is killing my ability to play. Has there been any progress on this?
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I’ve submitted an in game bug report, created this forum post, and spoken to two different GMs, both of whom insist I haven’t done the things required to have the things I am missing. As far as I know it is being “looked into”, but the lack of communication is becoming a bit disconcerting.
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