I have the EXACT same response. Shaking my head…
15 hours ago
Douglas
Battle pet slots are locked and to unlock them I am supposed to complete achievements that I have completed a long time ago. To try and resolve this problem I initially renamed the WTF, Cache and Interface directories and restarted wow by exiting Wow and the Battlenet screen. That made no difference. I then renamed the World Of Warcraft folder and completely reinstalled the game. This did not fix the problem. I tried accessing the Pet Journal from
18 minutes ago
This ticket has been marked as Answered.
18 minutes ago
Rxxxx
Howdy Douglas, this is Tech Specialist Game Master Rxxxxxat your service!
Before I jump into it, I wanted to apologize for you running into this issue as I know that issues of this nature can be frustrating at times, to say the least. Unfortunately, while we would love to be able to intervene on this for you and get this fixed up, we here at Customer Support are unfortunately unable to verify or fix issues with mechanics such as this.
Due to this, we only have a few things to advise on getting this worked out.
Try signing into all your toons, this will cause information to trigger on the back end. Once back on the toon you would like to play on try a /reload in the chat box.
If none of that works, or if you happen to come across a bug or any other instance of the game not working correctly, we strongly recommend that you submit a Bug Report through the “Submit a Bug” feature found in your Help Menu. While this does not get you a response of this nature, it does send incredibly important information about your character and the situation to the Development and Quality Assurance Teams to check into further and get them resolved if there is an issue present. =D
https://battle.net/support/en/article/reporting-a-bug
Douglas
Battle pet slots are locked and to unlock them I am supposed to complete achievements that I have completed a long time ago. To try and resolve this problem I initially renamed the WTF, Cache and Interface directories and restarted wow by exiting Wow and the Battlenet screen. That made no difference. I then renamed the World Of Warcraft folder and completely reinstalled the game. This did not fix the problem. I tried accessing the Pet Journal from
22 hours ago
This ticket has been marked as Answered.
22 hours ago
Rxxxx
Howdy Douglas, this is Tech Specialist Game Master Rxxxxat your service!
Before I jump into it, I wanted to apologize for you running into this issue as I know that issues of this nature can be frustrating at times, to say the least. Unfortunately, while we would love to be able to intervene on this for you and get this fixed up, we here at Customer Support are unfortunately unable to verify or fix issues with mechanics such as this.
Due to this, we only have a few things to advise on getting this worked out.
Try signing into all your toons, this will cause information to trigger on the back end. Once back on the toon you would like to play on try a /reload in the chat box.
If none of that works, or if you happen to come across a bug or any other instance of the game not working correctly, we strongly recommend that you submit a Bug Report through the “Submit a Bug” feature found in your Help Menu. While this does not get you a response of this nature, it does send incredibly important information about your character and the situation to the Development and Quality Assurance Teams to check into further and get them resolved if there is an issue present. =D
https://battle.net/support/en/article/reporting-a-bug
19 hours ago
Douglas
I relogged on each of my characters on my active accounts. This didn’t seem to help the problem.
17 hours ago
This ticket has been marked as Answered.
17 hours ago
Rxxx
Greetings Douglas,
Before I jump into it, I wanted to apologize for you running into this issue as I know that issues of this nature can be frustrating. We more than most understand how disheartening it can be when you are working hard to get something and a bug gets in the way of achieving your goal.
However, while we understand your issues more than most, we here at Customer Support are not in a place to make changes or fix bugs in the game, that is something only the Development and Quality Assurance teams can do. While we would love to be able to fix issues of this nature, the only thing we can attempt is some raw troubleshooting and if it does not work, forward these findings to the Dev and QA teams to be investigated and hopefully resolved. As much as I wish we could intervene on issues relating to mechanics or events such as this we simply cannot and I sincerely apologize for that.
However, I do understand where you are coming from on this and I will get this forwarded up for you again. Hopefully this can be looked into quickly and fix implemented soon but in the mean time we recommend that you keep an eye on the Forums for a response on the issue or for a hotfix to be pushed as well.
https://us.forums.blizzard.com/en/wow/
https://us.forums.blizzard.com/en/wow/c/support/bug-report/17
That said, if you happen to come across a bug or any other instance of the game not working correctly, we strongly recommend that you submit a Bug Report through the “Submit a Bug” feature found in your Help Menu. While this does not get you a response of this nature, it does send incredibly important information about your character and the situation to the Development and Quality Assurance Teams to check into further and get them resolved if there is an issue present. =)
https://battle.net/support/en/article/reporting-a-bug