Hello CS, I’m hoping to get some help here. I was banned permanently on another account for RMT. I know for a fact I didn’t buy or sell anything on that account that was banned but was flagged.
Issue ID: 104013659
Instead of receiving any response my battle.net account was also permanently banned.
The team acts like people don’t have Lv.1 alts for banker characters but players and guilds do this all the time. I suspect because I traded gold across in this manner I was flagged a second time and banned.
Just looking for some answers at this point. I only opened (2) appeal tickets and closed the duplicate. I was frustrated at the what seems to be automated ban at 9:00 PM on Thursday just after I received my account back and frustrated at the lack of response.
If you have traded gold with another player, the chances is, it could be illicitly obtained gold, which then yes, would’ve flagged your account.
How ever, nothing can be done here on the forums. Since this falls under the hacks team responsibilities if I recall correctly, they would be the one responsible for the ban. (Someone would need to correct me on which team deals with RMT)
As for the entire Battle.net account being closed, have you by any chance not being rude, or submitted too many appeals after being told to stop? Because those can lead to actions taken on the entire Battle.net account.
Welcome! I see you did manage to make a post here. Hopefully the Blues can clarify your ticket status and the ticket wait time. They may, or may not be able to give you more info on you illicit gold transaction ban.
This references a thread from the Battlenet Forums here. Most of the usual info on RMT penalties has been given.
Everyone knows people do that for legit reasons too. Nobody said they did not. The issue is RMT folks also do it a LOT.
Yes it is the Hacks team who handles RMT detection and anti-cheat bans.
The person does know there are no GMs here and that they can’t get it overturned here. They were asking for more info on ticket status, and maybe on policy - which Blues can do. What they won’t do, is tell them any anti-cheat details. I think I covered it all in the other thread on Bnet. Think being the operative word. Heh
No response at all, not spamming them with tickets over the course of 4 days opened two tickets and closed the first one as a duplicate.
I was frustrated because it seems like you get flagged and then you go into a black hole where no response is given so perhaps it was considered rude. It wasn’t threatening or anything more than my lacking understanding on why they say 24h but then you get no response for days.
Appeals can take about a week. It might get frustrating when you feel like you’re not getting a response, but keep in mind, the hacks team is humans after all, and they have to deal with a lot. That being said, yes, sometimes, Blizzard can make mistakes. But this is determine on what the logs tell them when they investigate before taking action. And when you appeal, they have to also investigate the logs before they can give you an answer.
With that being said, I should’ve originally mentioned this in my other post, but glad Mirasol mentioned, the SFA’s can tell give you info on the ticket status, but they can’t change the outcome towards the action taken, nor can escalate.
Yeah, didn’t see the other thread until you’ve linked it after I’ve posted.
Rendcapper, it can be fustrating with tickets queues, but appart from the ticket status, only thing to really do is to just wait for a response.
/offers a hot cup of coffee.
As mentioned, Blizzard can make mistakes, but this is up to what the logs would actually say.
Thanks all, well if nothing else maybe I can get some clarity. Perhaps I was a bit harsh in my appeal and for that I’m sorry.
It just feels like there is no human interaction in this game anymore its just a cash cow for those retro gamers who played in 2005 and love Classic over the hell that Retail has become.
At this point, I’m counting the account as a loss. Sucks because I had farmed up a ton of gold (its a mage) doing ST and ZF and had good gear (T2 helm, etc.)
I’m paying for several subs to do things like that, the biggest loss is a large number of special event chocolates I had stored on a Lv.1 alt and now I would have to pay 100g a box instead of selling them for that.
Edit: I would be glad to trade myself the money back I made doing Rend buff caps as well if that helps prove things out.
They do take away any illicit gold from the accounts. We shall see if a Blue can give you any insight on your ticket status or if there are any other steps you can take.
Thanks from my experience here, whether anything can be done or not is that I will not sell any more services or trade gold across accounts or with others for sure nor send across to my own accounts outside of chars on the same account.
You have had responses, Rendcapper, a few in fact.
This was upheld. You were confirmed to have trafficked with exploitive accounts. That is what the initial action was for, and further investigation produced an ultimate ban.
Now, were you aware of who you were dealing with? Perhaps not, but I do find it a tiny bit unusual you have 26 level ones with some version of Pickup in the name. That is odd.
One needs to be careful who they deal with - especially if larger amounts of gold are involved with very low level characters.
Your current appeal is still open, but I really wouldn’t count on a different answer to this one.
Probably a good idea. While it is not against the rules to do carries for gold, it is super risky and often ends badly. Your strategy is probably a good one to keep any future licenses safe.
I did have a response on the original suspension and I took it on the chin and rode it out. I have had 0 responses on the second appeal (2) tickets opened and just received a permaban on my battle.net account.
I don’t disagree maybe I had bad luck in that regard.
The reason for the (26) level ones with Pickup as the name (a-z) is that I was using those to do the valentines day quests repeatedly from Stormwind on cooldown to collect the Chocolate boxes.
Nothing illegal there and I just left them active because it comes around next year and wanted to do the same. I can see how that looks bad though in hindsight with the name and maybe that’s what lead to the action.
I can remove them all if needed.
If they can check the logs I never used those accounts beyond the valentine’s day event they were just used to do the quest for chocolate boxes which is the biggest pain point I have those are gone and they are like 50-100G for those who held them.
Hopefully they will review and give me another chance, I’m not aware of any second interaction with exploitative accounts just trading on my own accounts.
Just to touch on this; what Orlyia is saying that the hacks team been looking at the logs and the notes she sees denotes what they found and supporting proof for the account action. They don’t action an account for funnies.
That point was on the 26 level 1 characters named Pickup haven’t been logged into at all since the event was over and I transferred all of my chocolates to my bank alt (Holdmeplz).
I think there are certain activities (I work in Cyber Security) that flag action and then yes they do follow up and confirm but they have to be relying on some detection algorithms or the scale is too much. You think one guy is watching 5 layers of accounts…
In this case, I suspect they haven’t yet, so holding out a 1% shred of hope but I think I got flagged incorrectly this time due to a trade.
I’m not an RMT buyer or trafficker by intent. That said, trading gold with low level characters, or via in mail likely triggered this.
Does not matter if you where a buyer or not. If you got gold from someone else and that was a not so upstanding account then this will happen. If you traded gold with anyone and sure you did that is what caused this. All you can do now is move on and avoid things like this.
If you sell stuff best to do so though the AH and stay away from gdkp runs.
The guild you’re posting on Rendcapper is WTS WCB, which probably means Want To Sell War Chief’s Blessing and which is probably hard to get for Alliance trying to max parse in whatever classic raid…and which will almost certainly attract the wrong type of gold. So…do be careful and all that.
Buuuut, also, if you are selling Warchief’s Blessing to Alliance, which involves some minor work and coordination, in a guild specifically marketted for it, I think it would not be unreasonable to assume that perhaps you know exactly who your target market is and, frankly, none of this should be a surprise.