Thank you Vorsol, appreciate it.
I havent replied to the automated response yet and waiting If any of the blues can advice or help me.
Update: I think I got a real person to reply to me through the purchase failure ticket and this is the reply
Your ticket has received the following response:
Hi ( Deleted as this is my real name),
Following a review of your case, we can confirm that the evidence presented was correct and that the subsequent action taken was appropriate. Our decision in this matter stands and will not be overturned.
For privacy and security reasons, it is our policy never to reveal details regarding account investigations beyond those which are provided in the original notice mail.
Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html
We now consider this matter closed and would not look to enter into further discussion on the subject.
Regards,
What?? They consider this matter closed and no further disccussion? i am not even allowed to send them my passport details to verify its my account? This is really unfair. Im speechless. Im not cheating in game or trying to fraud? I told them I am willing to redo the failed purchase.Payment issue using credit card and debit card In this thread i even ask if its possible for me to purchase battlenet balance card online and use it to purchase the expansion yesterday before my account was closed. So my account from 2008 lost forever? I read online that alot of people got banned and account closure without anyway to appeal it back because they demand a chargeback from their bank for their purchase. But I HAVE never requested a chargeback from the transaction or ask the bank to cancel it. How can they not understand? I truly believe they thought i requested a chargeback from the bank.