PC reboots everytime I log into WoW (Kernel-Power)

Pamellyn-stormrage · February 19, 2019, 12:52am

Im having some issues with running WoW on my computer. Every time I go to log into World of Warcraft, I click “Enter World” in game, and right after the world loads, the first fan on my video card kicks on, and then my PC immediately restarts. No BSOD, No Memory Dump, Nothing. Just instantaneous reboot.

My boyfriend looked at the Windows System logs in Event Viewer and at the time of every crash/reboot I get a “Critical Kernel-Power” error. The error description is below.

- <System>
<Provider Name=" Microsoft-Windows-Kernel-Power " Guid=" {331c3b3a-2005-44c2-ac5e-77220c37d6b4} " />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime=" 2019-02-18T23:05:41.694959300Z " />
<EventRecordID>5354</EventRecordID>
<Correlation />
<Execution ProcessID=" 4 " ThreadID=" 8 " />
<Channel>System</Channel>
<Computer>CloTi-Gaming</Computer>
<Security UserID=" S-1-5-18 " />
</System>
- <EventData>
<Data Name=" BugcheckCode “>0</Data>
<Data Name=” BugcheckParameter1 “>0x0</Data>
<Data Name=” BugcheckParameter2 “>0x0</Data>
<Data Name=” BugcheckParameter3 “>0x0</Data>
<Data Name=” BugcheckParameter4 “>0x0</Data>
<Data Name=” SleepInProgress “>0</Data>
<Data Name=” PowerButtonTimestamp “>0</Data>
<Data Name=” BootAppStatus “>0</Data>
<Data Name=” Checkpoint “>0</Data>
<Data Name=” ConnectedStandbyInProgress “>false</Data>
<Data Name=” SystemSleepTransitionsToOn “>0</Data>
<Data Name=” CsEntryScenarioInstanceId “>0</Data>
<Data Name=” BugcheckInfoFromEFI “>false</Data>
<Data Name=” CheckpointStatus ">0</Data>
</EventData>
</Event>

Again, no memory dump is created when my computer restarts (So we cant use a memory dump reader to check for possible error codes since there is no dump) and it reboots automatically, despite having the Automatically Restart checkbox unchecked in Startup and Recovery settings.

When the PC reboots, all the fans and lights in my computer case turn off for about 2 seconds, then turn back on and the PC boots. The strange issue is, World of Warcraft is the only game that gives me this issue. I can run other games like Elder Scrolls Online and Borderlands 2 at max settings without any issues. There are no apparent signs of overheating either upon reboot. I have tried a complete uninstall/reinstall of both the Battle net launcher and WoW, twice, as well as deleting cache files. all to no avail.

System Specs:
Case: Be Quiet! Darkbase 700 Mid-Tower Case
Motherboard: MSI Z97 Gaming-5 ATX Motherboard
CPU: Intel Quad Core i5 4690k @ 3.5GHz
Graphics Card: EVGA GeForce GTX 1060 6GB
PSU: Sunbeam Comet 680w Dual-Rail Active PFC
Operating System: Windows 10 Pro
HDD: 230GB SSD for OS and 1TB SATA for Programs
Keyboard: Logitech G910 Orion Spark
Mouse: Logitech G502 Proteus Spectrum

The graphics card is practically brand new since it was replaced about 2 months ago right before Christmas, and my OS was reinstalled about a month ago when I got a new PC Case. All other components are probably 4-5 years old. I honestly cant remember the exact date.

Tratt-proudmoore · February 19, 2019, 2:01am

Hi Pamellyn

Let’s try running a stress test benchmark. Download Superposition here:

Set the load screen preset to 1080p Extreme.

It looks like you get as far as the character selection screen. Down in the left corner of that screen is the Menu button. Go to System > Graphics - click the Recommended button. Do the same on System > Advanced then while on that pane change the Graphics API to DirectX 11 from DirectX 12.

*Hit the Apply button on both panes to save changes

Pamellyn-stormrage · February 19, 2019, 3:10am

Changed graphics settings to recommended and set to DirectX11 within game menus, no change. Still rebooted upon login.

No crashing issues running the benchmark test.

Results:
2489 Score
FPS Min: 15.29
FPS Avg: 18.62
FPS Max: 21.18

GPU Degrees C Minimum: 33.0
Max: 72.0
Max Utilization: 100%

GeForce Driver version: 418.91

Tratt-proudmoore · February 19, 2019, 3:20am

This is a bit of a tough one. Go to the wow folder and rename the WTF, Interface and Cache folders to .old (WTF.old - etc)

Do you have any overlays running? Discord - Synapse - Afterburner - those types of things.

Pamellyn-stormrage · February 19, 2019, 3:36am

No overlays. Only thing running is my Bitdefender Antivirus.

Renamed all the requested folders, still rebooted on login.

Clottibby-bladefist · February 19, 2019, 3:39am

I know this may sound strange but the issue as you describe it still sounds like the PSU to me. From what I can find your PSU is a (older) modular design with 2 12V rails.

If yours is made like the duals I’ve used in the past then motherboard and cpu power from rail 1. Make sure your 1060 is plugged in to rail 2 at the least.

Tratt-proudmoore · February 19, 2019, 3:42am

Good call there Clottibby. This does have the looks of a power issue on first glance. Can’t seem to reproduce it outside of Wow though.

Tratt-proudmoore · February 19, 2019, 3:59am

Let’s take a look at a HWMonitor report here.

Download HWMonitor here:

Free download is along the left side of page - called “Setup - English”

Run that then click “File” along top and save data. Paste that on the thread here.

Kneanderthal-lightbringer · February 19, 2019, 5:11am

Just thought I would let you know that when your computer shuts down like that you will always get an error 41. If the computer is not powered down by Windows then it will do a check once you turn it back on and that error will come up.

In other words that error is nothing to worry about it.

Northernlite-galakrond · February 19, 2019, 6:19am

Have you tried running a GPU and CPU stress test at the same time? If its a PS issue it should trigger It. The PS in the rig is 6-7 years old newegg stopped selling that model in 2012.

Pamellyn-stormrage · February 19, 2019, 7:49am

My boyfriend actually suggested it may be a failing power supply, but the thing that has us stumped is WoW is the only game this happens with.

Tried running the PCI-e cord to the video card from each rail on the PSU (only 2 PCI-e plugs), still crashes.

Here is my HWMonitor data

CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version	1.3.9.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model		Z97 GAMING 5 (MS-7917) (0x00000508 - 0xE3345AA8)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor			Nuvoton
LPCIO Model			NCT6792
LPCIO Vendor ID			0x5CA3
LPCIO Chip ID			0xC9
LPCIO Revision ID		0x11
Config Mode I/O address		0x4E
Config Mode LDN			0xB
Config Mode registers	
		00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
	00	FF FF 00 FF FF FF FF 0B FF FF FF FF FF FF FF FF 
	10	FF FF FF FF FF FF FF FF FF FF 38 20 08 00 FF FF 
	20	C9 11 FF 00 04 00 40 01 00 FF 40 00 00 04 00 0B 
	30	01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	40	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	50	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	60	0A 20 0A 30 00 00 FF FF FF FF FF FF FF FF FF FF 
	70	00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
Register space			LPC, base address = 0x0A20


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor		Nuvoton NCT6792
	Voltage 2		3.41 Volts [0xD5] (AVCC)
	Voltage 3		3.41 Volts [0xD5] (3VCC)
	Voltage 7		0.10 Volts [0xC] (CPU VCORE)
	Voltage 8		1.79 Volts [0x70] (VCCIN)
	Voltage 9		1.52 Volts [0x5F] (DRAM)
	Voltage 10		11.44 Volts [0x82] (+12V)
	Voltage 11		5.12 Volts [0x80] (+5V)
	Temperature 0		27 degC (80 degF) [0x1B] (SYSTIN)
	Temperature 3		31 degC (87 degF) [0x1F] (TMPIN3)
	Temperature 5		127 degC (260 degF) [0x7F] (TMPIN5)
	Temperature 6		27 degC (80 degF) [0x1B] (TMPIN6)
	Temperature 8		0 degC (32 degF) [0x80] (TMPIN8)
	Fan 2			1093 RPM [0x445] (AUXFANIN0)
	Fan 3			1238 RPM [0x4D6] (AUXFANIN1)
Hardware registers	
Register space			LPC, base address = 0x0A20
bank 0	
		00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
	00	04 1F 04 1F 00 FF FF FF FF FF FF FF FF FF FF FF 
	10	04 99 04 99 04 99 03 7F 40 7F 0E 00 7F 5F F0 00 
	20	70 80 D5 D5 82 73 6B 1B FF FF FF DA 00 00 00 00 
	30	00 00 00 00 00 00 00 00 00 00 00 FF FF FF FF FF 
	40	03 3E 47 FF DF 00 3F FF 2D FF FF 10 00 55 00 A3 
	50	05 FF FF FF FF FF FF FF C1 FF FF FF FF 47 06 FF 
	60	32 F0 FF FF FF 01 00 FF FF FF FF FF FF FF FF FF 
	70	00 0A 00 20 00 20 00 20 00 20 00 20 00 18 80 FF 
	80	FF 7F 3F BF FF 05 05 05 00 00 00 00 00 00 00 00 
	90	0A 00 00 00 00 FD FD FD 0A 95 EF 80 FF 40 46 C4 
	A0	0E FF 00 00 FF 00 00 FF 00 00 80 66 06 06 03 00 
	B0	00 00 00 00 00 00 25 00 04 00 00 34 28 C0 04 00 
	C0	FF FF FF FF FF FF FF FF FF 14 03 05 FF FF FF FF 
	D0	05 05 05 05 00 00 00 00 00 00 00 00 FD FD FD FD 
	E0	55 80 00 00 00 FF FF FF FF FF 00 00 00 00 00 00 
	F0	00 00 00 00 00 00 00 00 00 00 C0 3F FF FF FF FF 
bank 1	
	50	7F 80 00 4B 00 50 00 FF FF FF FF FF FF FF FF FF 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 2	
	50	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 3	
	50	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 4	
	50	03 F3 FF FF 00 00 00 FF FF 3E 13 33 09 00 FF FF 
	80	6F 80 D5 D5 82 73 6B D8 D1 7F 0E 00 7F 5F F0 00 
	90	1B 7F 18 29 7F C4 00 25 C0 21 21 21 21 21 00 18 
	A0	FF 1B FF FF FF FF 1F 1F 99 99 99 00 00 00 00 00 
	B0	FF 1F FF 1F 26 1C 22 03 FF 1F FF 1F 00 00 FF FF 
	C0	00 00 00 00 04 3D 04 D5 00 00 00 00 FF FF FF FF 
	D0	00 00 00 00 00 00 FF FF FF FF FF FF FF FF FF FF 
	F0	21 40 00 00 21 00 00 00 00 00 00 00 00 00 00 FF 
bank 5	
	50	D8 D1 C0 FF 00 00 00 00 00 00 00 00 00 00 00 00 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 6	
	50	7F 7F 7F 7F 00 00 00 00 00 00 04 3D 04 D5 00 00 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 7	
	50	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	80	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	90	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	A0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	B0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	C0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	D0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

Hardware monitor		D3D

Hardware monitor		NVIDIA NVAPI
	Voltage 0		0.65 Volts [0x28A] (GPU)
	Power 0			4.90 pc (GPU)
	Temperature 0		26 degC (78 degF) [0x1A] (GPU)
	Fan 0			0 RPM [0x0] (GPU #0)
	Fan PWM 0		0 pc [0x0] (FANPWMIN0)
	Clock Speed 0		139.00 MHz [0x8B] (Graphics)
	Clock Speed 1		405.00 MHz [0x8B] (Memory)


Processors
-------------------------------------------------------------------------

Number of sockets		1
Number of threads		4

APICs
-------------------------------------------------------------------------

Socket 0	
	-- Core 0 (ID 0)	
		-- Thread 0	0
	-- Core 1 (ID 2)	
		-- Thread 1	2
	-- Core 2 (ID 4)	
		-- Thread 2	4
	-- Core 3 (ID 6)	
		-- Thread 3	6

Timers
-------------------------------------------------------------------------

	ACPI timer		3.580 MHz
	Perf timer		10.000 MHz
	Sys timer		1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1			ID = 0
	Number of cores		4 (max 4)
	Number of threads	4 (max 4)
	Name			Intel Core i5 4690K
	Codename		Haswell
	Specification		Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
	Package (platform ID)	Socket 1150 LGA (0x1)
	CPUID			6.C.3
	Extended CPUID		6.3C
	Core Stepping		C0
	Technology		22 nm
	TDP Limit		88.0 Watts
	Tjmax			100.0 °C
	Core Speed		3899.1 MHz
	Multiplier x Bus Speed	39.0 x 100.0 MHz
	Base frequency (cores)	100.0 MHz
	Base frequency (ext.)	100.0 MHz
	Stock frequency		3500 MHz
	Instructions sets	MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
	Microcode Revision	0x24
	L1 Data cache		4 x 32 KBytes, 8-way set associative, 64-byte line size
	L1 Instruction cache	4 x 32 KBytes, 8-way set associative, 64-byte line size
	L2 cache		4 x 256 KBytes, 8-way set associative, 64-byte line size
	L3 cache		6 MBytes, 12-way set associative, 64-byte line size
	Max CPUID level		0000000Dh
	Max CPUID ext. level	80000008h
	Cache descriptor	Level 1, D, 32 KB, 2 thread(s)
	Cache descriptor	Level 1, I, 32 KB, 2 thread(s)
	Cache descriptor	Level 2, U, 256 KB, 2 thread(s)
	Cache descriptor	Level 3, U, 6 MB, 16 thread(s)
	FID/VID Control		yes


	IBRS			supported, disabled
	IBPB			supported
	STIBP			supported, disabled
	RDCL_NO			no
	IBRS_ALL		not supported
	Turbo Mode		supported, enabled
	Max non-turbo ratio	35x
	Max turbo ratio		39x
	Max efficiency ratio	8x
	O/C bins		unlimited
	Ratio 1 core		39x
	Ratio 2 cores		39x
	Ratio 3 cores		38x
	Ratio 4 cores		37x
	IA Voltage Mode		PCU adaptive
	IA Voltage Offset	0 mV
	GT Voltage Mode		PCU adaptive
	GT Voltage Offset	0 mV
	LLC/Ring Voltage Mode	PCU adaptive
	LLC/Ring Voltage Offset	0 mV
	Agent Voltage Mode	PCU adaptive
	Agent Voltage Offset	0 mV
	TDP Level		88.0 W @ 35x

	Temperature 0		32 degC (89 degF) (Package)
	Temperature 1		31 degC (87 degF) (Core #0)
	Temperature 2		28 degC (82 degF) (Core #1)
	Temperature 3		31 degC (87 degF) (Core #2)
	Temperature 4		29 degC (84 degF) (Core #3)
	Voltage 0		+0.00 Volts (IA Offset)
	Voltage 1		+0.00 Volts (GT Offset)
	Voltage 2		+0.00 Volts (LLC/Ring Offset)
	Voltage 3		+0.00 Volts (System Agent Offset)
	Voltage 4		1.10 Volts (VID #0)
	Voltage 5		1.16 Volts (VID #1)
	Voltage 6		1.16 Volts (VID #2)
	Voltage 7		1.10 Volts (VID #3)
	Power 00		3.10 W (Package)
	Power 01		1.39 W (IA Cores)
	Power 02		n.a. (GT)
	Power 03		-0.14 W (Uncore)
	Power 04		1.85 W (DRAM)
	Clock Speed 0		3899.09 MHz (Core #0)
	Clock Speed 1		3899.09 MHz (Core #1)
	Clock Speed 2		3799.11 MHz (Core #2)
	Clock Speed 3		3799.11 MHz (Core #3)
	Core 0 max ratio	39.0 (effective 39.0)
	Core 1 max ratio	39.0 (effective 39.0)
	Core 2 max ratio	39.0 (effective 39.0)
	Core 3 max ratio	39.0 (effective 39.0)


Thread dumps
-------------------------------------------------------------------------

CPU Thread 0	
	APIC ID			0
	Topology		Processor ID 0, Core ID 0, Thread ID 0

	CPUID		 
	0x00000000		0x0000000D	0x756E6547	0x6C65746E	0x49656E69
	0x00000001		0x000306C3	0x00100800	0x7FFAFBBF	0xBFEBFBFF
	0x00000002		0x76036301	0x00F0B6FF	0x00000000	0x00C10000
	0x00000003		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000004		0x1C004121	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004122	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004143	0x01C0003F	0x000001FF	0x00000000
	0x00000004		0x1C03C163	0x02C0003F	0x00001FFF	0x00000006
	0x00000005		0x00000040	0x00000040	0x00000003	0x00042120
	0x00000006		0x00000077	0x00000002	0x00000001	0x00000000
	0x00000007		0x00000000	0x000027AB	0x00000000	0x0C000000
	0x00000008		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000009		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000A		0x07300803	0x00000000	0x00000000	0x00000603
	0x0000000B		0x00000001	0x00000001	0x00000100	0x00000000
	0x0000000B		0x00000004	0x00000004	0x00000201	0x00000000
	0x0000000C		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000007	0x00000340	0x00000340	0x00000000
	0x0000000D		0x00000001	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000100	0x00000240	0x00000000	0x00000000
	0x80000000		0x80000008	0x00000000	0x00000000	0x00000000
	0x80000001		0x00000000	0x00000000	0x00000021	0x2C100800
	0x80000002		0x65746E49	0x2952286C	0x726F4320	0x4D542865
	0x80000003		0x35692029	0x3936342D	0x43204B30	0x40205550
	0x80000004		0x352E3320	0x7A484730	0x00000000	0x00000000
	0x80000005		0x00000000	0x00000000	0x00000000	0x00000000
	0x80000006		0x00000000	0x00000000	0x01006040	0x00000000
	0x80000007		0x00000000	0x00000000	0x00000000	0x00000100
	0x80000008		0x00003027	0x00000000	0x00000000	0x00000000

	MSR 0x0000001B		0x00000000	0xFEE00900
	MSR 0x0000003A		0x00000000	0x00000005
	MSR 0x00000048		0x00000000	0x00000000
	MSR 0x000001A0		0x00000000	0x00850089
	MSR 0x000000CE		0x00080838	0xF3012300
	MSR 0x00000017		0x00040000	0x00000000
	MSR 0x00000035		0x00000000	0x00040004
	MSR 0x000000C1		0x00000000	0x00000000
	MSR 0x000000C2		0x00000000	0x00000000
	MSR 0x000000C3		0x00000000	0x00000000
	MSR 0x000000C4		0x00000000	0x00000000
	MSR 0x00000186		0x00000000	0x00000001
	MSR 0x00000187		0x00000000	0x00000001
	MSR 0x000001AD		0x00000000	0x25262727
	MSR 0x00000194		0x00000000	0x000F0000
	MSR 0x0000019A		0x00000000	0x00000000
	MSR 0x000001A4		0x00000000	0x00000000
	MSR 0x000001B1		0x00000000	0x88390800
	MSR 0x000001FC		0x00000000	0x0000005D
	MSR 0x00000606		0x00000000	0x000A0E03
	MSR 0x00000601		0x00000000	0x00000800
	MSR 0x00000610		0x00429000	0x001D9000
	MSR 0x00000611		0x00000000	0x0215F4F6
	MSR 0x00000639		0x00000000	0x015B5607
	MSR 0x00000641		0x00000000	0x00000000
	MSR 0x00000619		0x00000000	0x00654603
	MSR 0x00000614		0x00000000	0x000002C0
	MSR 0x00000648		0x00000000	0x00000023
	MSR 0x00000649		0x00000000	0x00000000
	MSR 0x0000064A		0x00000000	0x00000000
	MSR 0x0000064B		0x00000000	0x80000000
	MSR 0x0000019C		0x00000000	0x88390800
	MSR 0x000001A2		0x00000000	0x00641400
	MSR 0x00000198		0x00002327	0x00002500
	MSR 0x00000199		0x00000000	0x0000FF00

CPU Thread 1	
	APIC ID			2
	Topology		Processor ID 0, Core ID 2, Thread ID 0

	CPUID		 
	0x00000000		0x0000000D	0x756E6547	0x6C65746E	0x49656E69
	0x00000001		0x000306C3	0x02100800	0x7FFAFBBF	0xBFEBFBFF
	0x00000002		0x76036301	0x00F0B6FF	0x00000000	0x00C10000
	0x00000003		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000004		0x1C004121	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004122	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004143	0x01C0003F	0x000001FF	0x00000000
	0x00000004		0x1C03C163	0x02C0003F	0x00001FFF	0x00000006
	0x00000005		0x00000040	0x00000040	0x00000003	0x00042120
	0x00000006		0x00000077	0x00000002	0x00000001	0x00000000
	0x00000007		0x00000000	0x000027AB	0x00000000	0x0C000000
	0x00000008		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000009		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000A		0x07300803	0x00000000	0x00000000	0x00000603
	0x0000000B		0x00000001	0x00000001	0x00000100	0x00000002
	0x0000000B		0x00000004	0x00000004	0x00000201	0x00000002
	0x0000000C		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000007	0x00000340	0x00000340	0x00000000
	0x0000000D		0x00000001	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000100	0x00000240	0x00000000	0x00000000
	0x80000000		0x80000008	0x00000000	0x00000000	0x00000000
	0x80000001		0x00000000	0x00000000	0x00000021	0x2C100800
	0x80000002		0x65746E49	0x2952286C	0x726F4320	0x4D542865
	0x80000003		0x35692029	0x3936342D	0x43204B30	0x40205550
	0x80000004		0x352E3320	0x7A484730	0x00000000	0x00000000
	0x80000005		0x00000000	0x00000000	0x00000000	0x00000000
	0x80000006		0x00000000	0x00000000	0x01006040	0x00000000
	0x80000007		0x00000000	0x00000000	0x00000000	0x00000100
	0x80000008		0x00003027	0x00000000	0x00000000	0x00000000

	MSR 0x0000001B		0x00000000	0xFEE00800
	MSR 0x0000003A		0x00000000	0x00000005
	MSR 0x00000048		0x00000000	0x00000000
	MSR 0x000001A0		0x00000000	0x00850089
	MSR 0x000000CE		0x00080838	0xF3012300
	MSR 0x00000017		0x00040000	0x00000000
	MSR 0x00000035		0x00000000	0x00040004
	MSR 0x000000C1		0x00000000	0x00000000
	MSR 0x000000C2		0x00000000	0x00000000
	MSR 0x000000C3		0x00000000	0x00000000
	MSR 0x000000C4		0x00000000	0x00000000
	MSR 0x00000186		0x00000000	0x00000001
	MSR 0x00000187		0x00000000	0x00000001
	MSR 0x000001AD		0x00000000	0x25262727
	MSR 0x00000194		0x00000000	0x000F0000
	MSR 0x0000019A		0x00000000	0x00000000
	MSR 0x000001A4		0x00000000	0x00000000
	MSR 0x000001B1		0x00000000	0x88390800
	MSR 0x000001FC		0x00000000	0x0000005D
	MSR 0x00000606		0x00000000	0x000A0E03
	MSR 0x00000601		0x00000000	0x00000800
	MSR 0x00000610		0x00429000	0x001D9000
	MSR 0x00000611		0x00000000	0x02161504
	MSR 0x00000639		0x00000000	0x015B6D63
	MSR 0x00000641		0x00000000	0x00000000
	MSR 0x00000619		0x00000000	0x006548C8
	MSR 0x00000614		0x00000000	0x000002C0
	MSR 0x00000648		0x00000000	0x00000023
	MSR 0x00000649		0x00000000	0x00000000
	MSR 0x0000064A		0x00000000	0x00000000
	MSR 0x0000064B		0x00000000	0x80000000
	MSR 0x0000019C		0x00000000	0x883B0800
	MSR 0x000001A2		0x00000000	0x00641400
	MSR 0x00000198		0x00002313	0x00002500
	MSR 0x00000199		0x00000000	0x0000FF00

CPU Thread 2	
	APIC ID			4
	Topology		Processor ID 0, Core ID 4, Thread ID 0

	CPUID		 
	0x00000000		0x0000000D	0x756E6547	0x6C65746E	0x49656E69
	0x00000001		0x000306C3	0x04100800	0x7FFAFBBF	0xBFEBFBFF
	0x00000002		0x76036301	0x00F0B6FF	0x00000000	0x00C10000
	0x00000003		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000004		0x1C004121	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004122	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004143	0x01C0003F	0x000001FF	0x00000000
	0x00000004		0x1C03C163	0x02C0003F	0x00001FFF	0x00000006
	0x00000005		0x00000040	0x00000040	0x00000003	0x00042120
	0x00000006		0x00000077	0x00000002	0x00000001	0x00000000
	0x00000007		0x00000000	0x000027AB	0x00000000	0x0C000000
	0x00000008		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000009		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000A		0x07300803	0x00000000	0x00000000	0x00000603
	0x0000000B		0x00000001	0x00000001	0x00000100	0x00000004
	0x0000000B		0x00000004	0x00000004	0x00000201	0x00000004
	0x0000000C		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000007	0x00000340	0x00000340	0x00000000
	0x0000000D		0x00000001	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000100	0x00000240	0x00000000	0x00000000
	0x80000000		0x80000008	0x00000000	0x00000000	0x00000000
	0x80000001		0x00000000	0x00000000	0x00000021	0x2C100800
	0x80000002		0x65746E49	0x2952286C	0x726F4320	0x4D542865
	0x80000003		0x35692029	0x3936342D	0x43204B30	0x40205550
	0x80000004		0x352E3320	0x7A484730	0x00000000	0x00000000
	0x80000005		0x00000000	0x00000000	0x00000000	0x00000000
	0x80000006		0x00000000	0x00000000	0x01006040	0x00000000
	0x80000007		0x00000000	0x00000000	0x00000000	0x00000100
	0x80000008		0x00003027	0x00000000	0x00000000	0x00000000

	MSR 0x0000001B		0x00000000	0xFEE00800
	MSR 0x0000003A		0x00000000	0x00000005
	MSR 0x00000048		0x00000000	0x00000000
	MSR 0x000001A0		0x00000000	0x00850089
	MSR 0x000000CE		0x00080838	0xF3012300
	MSR 0x00000017		0x00040000	0x00000000
	MSR 0x00000035		0x00000000	0x00040004
	MSR 0x000000C1		0x00000000	0x00000000
	MSR 0x000000C2		0x00000000	0x00000000
	MSR 0x000000C3		0x00000000	0x00000000
	MSR 0x000000C4		0x00000000	0x00000000
	MSR 0x00000186		0x00000000	0x00000001
	MSR 0x00000187		0x00000000	0x00000001
	MSR 0x000001AD		0x00000000	0x25262727
	MSR 0x00000194		0x00000000	0x000F0000
	MSR 0x0000019A		0x00000000	0x00000000
	MSR 0x000001A4		0x00000000	0x00000000
	MSR 0x000001B1		0x00000000	0x883C0800
	MSR 0x000001FC		0x00000000	0x0000005D
	MSR 0x00000606		0x00000000	0x000A0E03
	MSR 0x00000601		0x00000000	0x00000800
	MSR 0x00000610		0x00429000	0x001D9000
	MSR 0x00000611		0x00000000	0x02163762
	MSR 0x00000639		0x00000000	0x015B86B1
	MSR 0x00000641		0x00000000	0x00000000
	MSR 0x00000619		0x00000000	0x00654BDD
	MSR 0x00000614		0x00000000	0x000002C0
	MSR 0x00000648		0x00000000	0x00000023
	MSR 0x00000649		0x00000000	0x00000000
	MSR 0x0000064A		0x00000000	0x00000000
	MSR 0x0000064B		0x00000000	0x80000000
	MSR 0x0000019C		0x00000000	0x883D0800
	MSR 0x000001A2		0x00000000	0x00641400
	MSR 0x00000198		0x00002329	0x00002500
	MSR 0x00000199		0x00000000	0x0000FF00

CPU Thread 3	
	APIC ID			6
	Topology		Processor ID 0, Core ID 6, Thread ID 0

	CPUID		 
	0x00000000		0x0000000D	0x756E6547	0x6C65746E	0x49656E69
	0x00000001		0x000306C3	0x06100800	0x7FFAFBBF	0xBFEBFBFF
	0x00000002		0x76036301	0x00F0B6FF	0x00000000	0x00C10000
	0x00000003		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000004		0x1C004121	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004122	0x01C0003F	0x0000003F	0x00000000
	0x00000004		0x1C004143	0x01C0003F	0x000001FF	0x00000000
	0x00000004		0x1C03C163	0x02C0003F	0x00001FFF	0x00000006
	0x00000005		0x00000040	0x00000040	0x00000003	0x00042120
	0x00000006		0x00000077	0x00000002	0x00000001	0x00000000
	0x00000007		0x00000000	0x000027AB	0x00000000	0x0C000000
	0x00000008		0x00000000	0x00000000	0x00000000	0x00000000
	0x00000009		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000A		0x07300803	0x00000000	0x00000000	0x00000603
	0x0000000B		0x00000001	0x00000001	0x00000100	0x00000006
	0x0000000B		0x00000004	0x00000004	0x00000201	0x00000006
	0x0000000C		0x00000000	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000007	0x00000340	0x00000340	0x00000000
	0x0000000D		0x00000001	0x00000000	0x00000000	0x00000000
	0x0000000D		0x00000100	0x00000240	0x00000000	0x00000000
	0x80000000		0x80000008	0x00000000	0x00000000	0x00000000
	0x80000001		0x00000000	0x00000000	0x00000021	0x2C100800
	0x80000002		0x65746E49	0x2952286C	0x726F4320	0x4D542865
	0x80000003		0x35692029	0x3936342D	0x43204B30	0x40205550
	0x80000004		0x352E3320	0x7A484730	0x00000000	0x00000000
	0x80000005		0x00000000	0x00000000	0x00000000	0x00000000
	0x80000006		0x00000000	0x00000000	0x01006040	0x00000000
	0x80000007		0x00000000	0x00000000	0x00000000	0x00000100
	0x80000008		0x00003027	0x00000000	0x00000000	0x00000000

	MSR 0x0000001B		0x00000000	0xFEE00800
	MSR 0x0000003A		0x00000000	0x00000005
	MSR 0x00000048		0x00000000	0x00000000
	MSR 0x000001A0		0x00000000	0x00850089
	MSR 0x000000CE		0x00080838	0xF3012300
	MSR 0x00000017		0x00040000	0x00000000
	MSR 0x00000035		0x00000000	0x00040004
	MSR 0x000000C1		0x00000000	0x00000000
	MSR 0x000000C2		0x00000000	0x00000000
	MSR 0x000000C3		0x00000000	0x00000000
	MSR 0x000000C4		0x00000000	0x00000000
	MSR 0x00000186		0x00000000	0x00000001
	MSR 0x00000187		0x00000000	0x00000001
	MSR 0x000001AD		0x00000000	0x25262727
	MSR 0x00000194		0x00000000	0x000F0000
	MSR 0x0000019A		0x00000000	0x00000000
	MSR 0x000001A4		0x00000000	0x00000000
	MSR 0x000001B1		0x00000000	0x883B0800
	MSR 0x000001FC		0x00000000	0x0000005D
	MSR 0x00000606		0x00000000	0x000A0E03
	MSR 0x00000601		0x00000000	0x00000800
	MSR 0x00000610		0x00429000	0x001D9000
	MSR 0x00000611		0x00000000	0x021658D1
	MSR 0x00000639		0x00000000	0x015B9F5F
	MSR 0x00000641		0x00000000	0x00000000
	MSR 0x00000619		0x00000000	0x00654ECF
	MSR 0x00000614		0x00000000	0x000002C0
	MSR 0x00000648		0x00000000	0x00000023
	MSR 0x00000649		0x00000000	0x00000000
	MSR 0x0000064A		0x00000000	0x00000000
	MSR 0x0000064B		0x00000000	0x80000000
	MSR 0x0000019C		0x00000000	0x883D0800
	MSR 0x000001A2		0x00000000	0x00641400
	MSR 0x00000198		0x00002319	0x00002500
	MSR 0x00000199		0x00000000	0x0000FF00



Storage
-------------------------------------------------------------------------

Drive	0
	Name			CT240BX200SSD1
	Revision		MU02.6  
	Serial			1613F01903E4
	Capacity		223.6 GB
	Type			Fixed, SSD
	Bus Type		SATA (11)
	Features		SMART, TRIM
	Volume			c:\, 223.0 GBytes (81.4 percent available)

Drive	1
	Name			WDC WD10EZEX-00BN5A0
	Revision		01.01A01
	Serial			     WD-WCC3FPFYJ9UC
	Capacity		931.5 GB
	Type			Fixed
	Bus Type		SATA (11)
	Rotation speed		7200 RPM
	Features		SMART
	Volume			d:\, 931.5 GBytes (83.5 percent available)

Drive	2
	Name			USB Drive 2
	Capacity		57.3 GB
	Type			Removable
	Bus Type		USB (7)
	Features		
	Volume			e:\, 57.3 GBytes (98.2 percent available)

USB Devices
-------------------------------------------------------------------------

USB Device			Xbox One Controller, class=0xFF, subclass=0x47, vendor=0x045E, product=0x02EA
USB Device			USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC335
USB Device			USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC332
USB Device			USB Composite Device, class=0xEF, subclass=0x02, vendor=0x046D, product=0x082D
USB Device			Game Capture HD60, class=0x00, subclass=0x00, vendor=0x0FD9, product=0x005C
USB Device			USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0x0A5C
USB Device			USB Mass Storage Device, class=0x00, subclass=0x00, vendor=0x0781, product=0x5581
USB Device			Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x8009
USB Device			Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x8001

Graphic APIs
-------------------------------------------------------------------------

API				D3D
API				NVIDIA I/O
API				NVIDIA NVAPI

Display Adapters
-------------------------------------------------------------------------

Display adapter 0	
	ID			0x1090306
	Name			NVIDIA GeForce GTX 1060 6GB
	Board Manufacturer	EVGA Corp.
	Revision		A1
	Codename		GP106
	Core family		0x136 (GP106)
	Technology		16 nm
	Memory size		6 GB
	Memory type		GDDR5
	Memory vendor		Micron
	PCI device		bus 1 (0x1), device 0 (0x0), function 0 (0x0)
	Vendor ID		0x10DE (0x3842)
	Model ID		0x1C03 (0x6264)
	Revision ID		0xA1
	Performance Level	0
		Core clock	1607.0 MHz
		Memory clock	4006.8 MHz


Monitor 0	
	Model			U28E590 (Samsung)
	ID			SAM0C4D
	Serial			HTPK203941
	Manufacturing Date	Week 9, Year 2018
	Size			27.7 inches
	Max Resolution		3840 x 2160 @ 59 Hz
	Horizontal Freq. Range	30-135 kHz
	Vertical Freq. Range	56-75 Hz
	Max Pixel Clock		600 MHz
	Gamma Factor		2.2


ACPI
-------------------------------------------------------------------------

ACPI Tree

Tried running Prime95 alongside Superposition benchmark test. Still passed fine. CPU got a bit hotter but I assume that is normal with running 2 stress tests at once.

Tratt-proudmoore · February 19, 2019, 7:59am

This voltage here is a concern.
Voltage 10 11.44 Volts [0x82] (+12V)

Run HWMonitor - it will show that voltage. It will show the min, max and average (called value). Run Superposition and see if the voltage is fluctuating on those readings.

Northernlite-galakrond · February 19, 2019, 8:06am

Wow puts a lot of load on both the CPU and the GPU. Causing the PS to work harder. Most games have a very high load on the GPU and not a lot on the CPU. Along with the draw is not stable like most games. WOW has a lot of sudden increases in load which a failing PS would have trouble recovering from

Tratt-proudmoore · February 19, 2019, 8:13am

One other thing worth a try here is a clean reinstall of the Nvidia using DDU (Display Driver Uninstaller) to clean the system.

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1490

When you install the Nvidia driver select custom install … only install the Graphics driver. No Geforce Experience - no 3D vision drivers. Uncheck those things.

Pamellyn-stormrage · February 19, 2019, 11:04am

Well this is new…so I started HWMonitor and then ran the Superposition benchmark. Right after the benchmark loads, instantaneous reboot just like with WoW…tried it twice and the same thing happened.

Does this mean my PSU be the issue? My boyfriend ordered a Power Supply tester off of Amazon and it should be here today so we can know for sure.

Tried reinstalling the Nvidia driver with DDU and custom settings. Still crashes.

Northernlite-galakrond · February 19, 2019, 11:14am

Do you have a link to the tester? Some of them do not work well. or are hard to tell if the PS passed the test.

Yes it is very likely the PS . Computer supplies as they age get slower at bouncing back from a sudden load. Your PS is beyond it expected life expectancy which is 3-5 years, with your PS going on 7 its 2 years beyond that.

Pamellyn-stormrage · February 19, 2019, 11:19am

Here is the link to the PSU Tester my boyfriend purchased (Post isnt letting me include a link for some reason but i just added 2 spaces so the link cancels out)

https ://www.amazon. com/HDE-Power-Supply-Tester-PCI/dp/B005UZHB6G/ref=sr_1_1_sspa?ie=UTF8&qid=1550575004&sr=8-1-spons&keywords=PSU+tester&psc=1

Once we get the tester Ill post the results here.

Northernlite-galakrond · February 19, 2019, 11:26am

The tester is a Ok one. In all honesty with the age of the PS I would have just replaced it anyway. A bad PS can damage the rest of the computer. The cost of a replacement 650 watt single rail supply is not a lot these days.

A corsair 650 is 45.99 USD 25.99 after rebate
https://www.newegg.com/Product/Product.aspx?Item=N82E16817139228

Pamellyn-stormrage · February 19, 2019, 11:32am

I was actually looking at the Corsair RMx series 750w PSU. Wanted to have a bit of breathing room in case I add more parts later or decide to add a 2nd video card. I assume this would work just the same then?

(Sorry Im an idiot when it comes to computers. My bf helps me most of the time.)

Northernlite-galakrond · February 19, 2019, 11:39am

No point in that big of a supply. SLI is basically dead they are only putting the SLI connectors on the high end cards. a GTX 1060 does not have a SLI connector and to put a second video card in you would have to buy 2 new high end cards. the GTX 1060 max draw is 122 watts. While Windows 10 does support multiple GPU’s its more economical just to get a more powerful GPU then stick another one in the machine