Payment won't complete

Support Customer Support
1

After some issues which has been resolved for the most part, but on trying to subscribe it throws me back after what would normally be success.

Is an authenticator now mandatory?
Is the there some lag between battle.net and bank/card details updating?

2

Couple of things:

  • Have you enough funds within your account to also cover any taxes that your state or country may also include?
  • Have you tried with another bank account or with PayPal?
  • Are you also making sure all the details are correct when trying to make a purchase?

You’d want to rule out anything and everything from your end. You may also might want to get in contact with your bank incase of any transactions maybe blocked for any reason.

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3

I tired too the buy a year sub and it woul not take the card tht has over 1500.00 dollars on it ??? I guess they dont want us to play there game anymore no problem I can do that>

4

This sounds like it might be a pre-paid card of sorts?

Reoccurring subs (which the year is) have to be bought using a debit or credit card. They have to be able to be rebilled which prepaid cards cannot be.

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5

Try a different device/network/ browser. These are things that can help. Can you give us the message you are getting or tell us what the transaction history on your battle net account says.

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6

You’re not using a prepaid gift card, are you?

7

Great idea ayukama. The blizz subscription system does not allow prepaid cards. The CC must be a standard visa/mc or other major CC carrier. Prepaid are allowed for blocks of time only.

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Debit card, been used for wow sub before.
yes, removed then replaced payment method
yes, removed and reattached authenticator
It completes to the point it should, but goes back to payment screen without the transaction taking place. cleared caches all that jazz.
lowered my browser security settings just in case
no luck, is there a chance maintenance is screwing with it? can’t see what else is stopping it.

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There is that possibility. I would still try a different device and browser to. Just to rule out a few things.

10

Maintenance with the game has no involvement or no contact with the payment systems, since it is 2 different systems running completely separately.

Only things I can think off is it is either the card or it is something from the bank.

Obviously you’re not the other person who seems to be using a prepaid gift card, so I won’t ask you this question. As I mentioned earlier: Do you have enough funds within your bank account to cover the subscription, plus taxes also based on your state or country. Correct me if I am wrong someone, but if in the United States, taxes won’t show up when trying to purchase until after you purchase.

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US, yes it has funds it would have told me anywav, instead it told me …nothing and the payment wasn’t completed (obv)

Seems awfully odd to me that having a secure browser is basically useless when dealing with issues that include the most personal information web wide. Javascript is like sooo 1990 … lol

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12

Ok if your not in the US, does you CC match the region you are in and does that match the region you battle net is registered to. Also are you using a VPN, that can cause an issue if the server detects a location anomaly. Like if your using a US VPN with an Aussie CC.

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13

So, if it failed, then might need to look through this support article:

Your payment did not complete.

You will not be charged for incomplete orders. Your payment provider might hold the funds for a while, even after your order was canceled or failed. These holds of funds are called authorization holds and are a common banking practice. Your payment provider should release your funds shortly. Only your payment provider can remove an authorization hold.

Before you try again:

  1. Clear the cache and cookies in your browser or try a different browser.

  2. If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.

  3. Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.

If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.

I think the best option is to contact your bank. Also, as Rycerz mentioned:

Make sure your details with your Battle.net account are up to date, including country/region and do not use a VPN.

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I live in NZ, we’re part of the US system as far as WoW goes
I corrected myself ^^

No vpn, I also a IT tech so im not completely ignorant

Thanks all.

Worse case scenario, I save my 25/month lol

15

Nope no ignorance intended, just trying to cover all common issues. Glad there is a back up plan. Also don’t be afraid to send in a ticket using purchase failure. A GM might be able to see what’s going on.

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16

I’m not seeing anything obvious here.

Putting in a purchase issue ticket might be the best way forward.

Sounds like you’ve already gone over the usual trouble-shooting steps.

Others mentioned pre-paid cards not being able to be used for subs, and they are correct - but that doesn’t sound like the issue here.

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17

Resolved. Thanks all.

Only way I managed to complete the transaction was to use Paypal rather than my debit card.

shrug

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Not a pre paid card this was my regular debit card

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