Here is the sequence of events.
Saturday morning: I got a call from the fraud division of my credit union that there was suspicious activity on my card. There were 3 Blizzard transactions waiting, one from Irvine and two from France. They had disabled my card, because that’s what they do when a foreign transaction shows up. I told them to disallow the foreign ones (didn’t Blizzard shut down operations in France a while back, with a fair amount of political response?).
Yesterday I took advantage of the offer to upgrade my account to Shadowlands.
Today I have two unsubscribed accounts that want me to pay gold to reactivate them, including the one I sent a character to Shadowlands on.
Why is Blizzard now billing my credit card from a foreign location? This is going to be a major problem for me if this is how billing will take place from now on.
There’s not even any point in resubscribing if billing is going to be taking place at some foreign location from now on.
Nothing in your account purchase history?
No EU licenses?
Might be better to follow up with a ticket, under unauthorized purchase.
I’m not sure if billing would be effected by the closure you mentioned, if a third party company handles billing, which I think is the case but don’t know for sure.
Definitely do put in a ticket.
https://us.battle.net/support/en/help/contact/627/ticket
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I have made no changes to my accounts since mid-BfA, when I switched from buying tokens with gold and resubbed all 5.
I see now that I have an email inviting me to update my billing info, but the problem is on their end. So clearly it was them that billed billed me from a foreign country. And not some accident or fraud by a non-Blizzard entity.
I see no reason to put in a ticket over what was clearly a payment change decision on their part. They wanted me to play Shadowlands. But they also want customers whose credit card companies will accept billing from some random foreign country. So Russia next?
I’d still urge you to follow up with billing, especially because credit card theft is possible, and the forum is not the main contact for billing. They can review the card transaction and advise if it was worth noting.
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Wondering if you ever found anything out about this because I had the same problem, my bank got hit twice and charges then reversed from France, on my normal billing date for the normal billing amount. Now my sub has expired and a new transaction is pending at the bank from the proper billing origin. IDK what Blizz did but I am certainly not pleased that my sub expired because they made some kind of billing error.
As far as I’m aware, this has been normal for years now. I know I had Blizz processing fees for my account (I’m in Canada) from across seas even before I was an MVP.
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I’ve been subbed on one account continuously for 12 years and a second one for about 8, and I have never had this happen. My charges are always labeled Blizzard Irvine CA. These erroneous charges came out of Versailles, there were two charges for the same account and both were reversed. My bank then froze my card for fraud alert.
Edit: Two charges are now pending from Blizzard Irvine CA after the first two from France were reversed. All of this happened over my billing date and my sub is now expired while the new charges pend at the bank. Fun! If this doesn’t straighten itself out by Monday I will follow up with billing. I was just curious if the other person this happened to had learned anything about the problem.
One of the accounts I re-entered the same data, which was accepted and I am able to play it again. The other I have not resubbed and will decide later.
It seems such an odd thing to suddenly start doing after all these years. And somewhat skeezy.
As I said, two billing payments originated in France. Those two were disallowed, and both those accounts expired. So clearly this was something Blizzard did.