Payment failure

Hello. Tried to buy Midnight base edition, payment method wanted me to confirm it and then Battle net errored and said the payment could not be completed - I never saw a charge on my credit card. I thought it was a connection issue, so I tried again before removing my card to re add it, at which point I discovered there was one order submitted and two broken ones in my refund history.

I put in a ticket to ask if the orders could be cancelled because none of them show on my bank, but I’m just wondering what other steps I could take and where the error could be from? I’d previously used the card successfully to purchase the transmog bundle.

Did u open a purchase failure ticket. Id also make sure all ur cc information is uptodate and not exp.

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Yeah purchase failure is the category I opened. Weird thing is it’s a brand new CC that doesn’t expire for another 3 years.

Have you made any purchases prior to this on the cc.

Yes, as I stated in the OP, the new transmog bundle. Have also used it for 2 weeks of groceries.

ETA: my middle initial is on the card, does that get flagged? There’s no space for MI on BNet. I also can’t enter my exact suite # into BNet because it’s too long and Blizzard support had told me to use a specific shortening of it…

ETA 2: this is the error I got, will go put it into my ticket too.

If all else fails, go buy a Blizzard balance card and use that to pay for Midnight. We have seen a few posts about this issue not long ago. And yes middle initial does matter, we usually put the with our first name is there is no spot for it.

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