Ok, So last week I tried to get my game time for WoW, money was taken out, the purchase was good, then get another email saying it failed, money is STILL not back in my account. Today I went to get the battle pass for Overwatch, first try failed so tried again, failed, I went to check my bank incase something came out only to find that BOTH fails still had money taken out of my account. I have tried to look for live chat to get this sorted but there IS NONE, this is the card and bank account I have used for MONTHS so I don’t see why it would fail. I am at a loss at what to do, it takes for ever and a day for anyone to reply to a ticket.
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First thing I would recommend is actually contacting your bank. Blizzard doesn’t get to choose if a payment is approved or denied, that’s done at the bank level. If the payments are not going through, then your bank is blocking them.
If you still need assistance after that, you’ll want to put in a ticket here:
https://us.battle.net/support/en/help/product/wow/166/167/solution
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I have contacted my bank, they say that it is on blizzard’s end. I’m getting the run around and it is really putting me in a depressed mood and I don’t like it
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Well, if it were up to Blizzard, they would simply approve 100% of purchases. That way, they always get the money no matter what your bank says. Say you don’t have the funds to cover the purchase…APPROVED! Blizz gets the money anyway…so your bank covers the difference right?
Banks decide if a payment goes through…not Blizzard.
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I know u havent said it but alot of players in your shoes start thinking of a charge back this is the worst thing u can do it will only make things harder down the line.
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I am on the phone with my bank again, going to ask to speak to someone higher up and see if i can get this sorted, the refund from last week they said I had to get blizzard to email them with a release email or something so they can give me my refund early
Refunds are a whole other ballpark. Refunds are indeed dependent on Blizzard policy and not your bank. Lets not confuse the two though.
Now if there is some sort of charge-back involved, that’s a much different issue.
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Your bank is mistaken. Ask to speak with a supervisor. It is literally impossible for Blizzard to decline a transaction. When you make a card payment it goes to a processor and that processor sends a request to your bank or credit card company. That request is then either approved or denied. Now it might be an issue with the card processor, but that wouldn’t be the case here since you are saying that the money was showing as taken out (which would be what’s called a hold) that wouldn’t be possible without your bank actually getting the request from the processor.
If the money is causing a hold on your account, which is what you see with the money taken out of the account, that means that your bank had to have at least sent an initial approval to the processor. Somehow after that the bank pulled that approval.
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That isn’t a refund, it is a hold drop… Those will fall off naturally, usually in five to seven days depending on the bank. I don’t think I’ve ever heard of a bank asking for an email to release the funds early. There really isn’t anything for Blizzard to send as the bank can clearly see the charge was denied.
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When someone answers I will be asking for a supervisor, this is rediculous. What I don’t get is last week when I went to get my game time for WoW i got the purchase successful email and then about 10 mins later got the failed one.
ok well, i had to put in a ticket with information…apparently my bank cant give me the funds back until blizzard tells them that they no longer require the money >.< or i have to wait 10 freaking days each time
This may have been answered already but I skimmed and didn’t see it: with the second email, did it also come with an account lockout and further attempts to log in requiring another purchase?
Can you currently log in and play any character above level 20 despite said email?
nope, just read through the emails again and there is nothing in there that states anything like that, and I am able to play normally because a friend sent money to my PayPal and i used that to pay for game time and it worked. So yeah, just waiting for my ticket to be looked at now, fingers crossed something goes right today. Also thank you to everyone that helped me in this thread by giving me all this information.
It sounds as if your bank has a block set up against Blizzard and yes, a hold can take anywhere from 3 to 10 business days to return to your available balance. The bank is still making money off the money though, but Blizzard didn’t make anything off of it.
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yeah i know about that, it sucks. But my bank said that until they get an email from blizzard with all the correct information and confirmation that they no longer need the funds I can’t get it back for 10 days which is stupid and the banks a freaking greedy with that
also, I don’t know why it is so hard to find an option for live chat, no matter what topic I pick it is always just the option for tickets, this could be done so quickly if I was able to actually talk to someone, or even have a phone number for their office in Australia to call
Unfortunately, you would have to take up the issue completely with your bank and ask them to set up your account to accept charges from Blizzard. They are the ones who set up such things, so keep on them and ask to speak to the supervisor’s supervisor.
Live chat just started coming back around in the last couple months or so, but has always only been for a set window of the day, during business hours on the west coast of the US.
Phone callback is generally the same, IIRC. A number available to the public has not been around for more than a decade.
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do you know the times? so i can know what times here i need to try if i have any problems in the future
I don’t believe there is a guaranteed time, per se. It’s still a tough beast to get back open, but I would probably start sometime around 10 am PST. It’s just luck of the draw.
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