It should be there under Contact Support. It sounds like you are in the support pages, but not in the contact part where tickets are submitted.
https://us.battle.net/support/en/help/product/wow
You seem to be stuck on a quest, and the support ticket path is under
https://us.battle.net/support/en/help/product/wow/197/472/solution
It will also suggest looking up wowhead. For the most part support does not try to give game hints. So do not be surprised if you even get an automated answer once you submit a ticket.
No, Wowhead is not a part of Blizzard, but again, the main impetus to CS is not always to provide game hints.
For your issue, there seems to be a common theme, finding “A Creche Divided” which seems to be started with this quest.